Mitel/ShoreTel: Using 911 Caller ID
Thursday, October 10, 2019 10:00 AM – 10:30 AM PST
Learn best practices for using 911 caller ID.
How to Troubleshoot Mitel/ShoreTel Enterprise Contact Center (ECC) with Diagnostics
Tuesday, October 15, 2019 10:00 AM – 10:30 AM PST
In this webinar, we will cover how to troubleshoot common ECC issues by using diagnostics.
Creative Ways to use IVR
Thursday, October 17, 2019 10:00 AM – 10:30 AM PST
In this webinar, we will show new and creative ways to use IVR to enhance your customer experience.
Mitel/ShoreTel: How to Easily Solve Your On-Call Challenges
Tuesday, November 5, 2019 10:00 AM – 10:30 AM PST
Many organizations have unique on-call requirements (e.g. IT support, on-call physicians) yet most phone systems don’t have great out-of-the-box solutions to make this headache-free. Learn how to best solve your on-call challenges from one of our senior engineers.
Mitel/ShoreTel: Connect Client End User Training
Thursday, November 7, 2019 10:00 AM – 10:30 AM PST
Join us for an overview of how to use the Connect desktop client.
Mitel/ShoreTel: How to Apply SSL Certificates for Edge Gateway and More
Tuesday, November 12, 2019 10:00 AM – 10:30 AM PST
In this webinar, we will cover how to apply SSL certificates for various hardware and servers related to your Mitel/ShoreTel phone system.
Mitel/ShoreTel: Mitel’s Migration Plans for Your Contact Center
Thursday, November 14, 2019 10:00 AM – 10:30 AM PST
For customers using the Mitel/ShoreTel Enterprise Contact Center (ECC) or Connect Contact Center (CCC) solutions, Mitel has recently announced the go-forward on-premise contact center solution: MiCC Business. Come learn more about the key migration path details and advantages the migration can provide.
Mitel/ShoreTel 14.2 to Connect Migration: What to Expect
Wednesday, December 11, 2019 10:00 AM – 10:30 AM PST
In this webinar, we will cover everything you need to know about the migration to Mitel/ShoreTel Connect.