PureCloud by Genesys
Monday, July 23, 2018 10:00 AM – 11:00 AM PST
During this session our Engineers will give a demonstration of PureCloud by Genesys and show how it can be used with your UC System.
See & Influence the Customer Experience as it Happens with Inflow Real Time
Tuesday, July 31, 2018 10:00 AM – 11:00 AM PST
Brightmetrics provides the most configurable and in depth Real Time monitoring for the ShoreTel platform. As an Inflow customer, you now get free access for up to 3 of these Real Time dashboards. Join us on this webinar to learn more about this functionality and how to set up your own Real Time Dashboard today!
ShoreTel User Training: Communicator Contacts Tab
Tuesday, August 7, 2018 10:00 AM – 11:00 AM PST
In this month’s user training we discuss how to add contacts and groups in ShoreTel Communicator as well as how to use the alert when available feature.
Cloud Guidance: What You Need to Know if You’re Considering Moving Your Unified Communications or Contact Center to the Cloud
Thursday, August 9, 2018 10:00 AM – 11:00 AM PST
In this webinar we will uncover the advantages and gotchas of implementing a cloud deployment for your unified communications or contact center.
Topics will include:
- How to maximize your current onsite system
- How to pick the best UCaaS provider in a very crowded landscape
- How to make a seamless cloud migration for your users
- How to make this transition have a positive business impact
Using Virtualization with ShoreTel/Mitel Connect
Tuesday, August 14, 2018 10:00 AM – 11:00 AM PST
In this webinar we will discuss best practices for using virtualization in the Connect platform.
Mitel/ShoreTel Admin Training: Backing Up Your Sytem & Basic Disaster Recovery
Wednesday, August 22, 2018 10:00 AM – 11:00 AM PST
Learn how to back up your ShoreTel system and understand the basics of disaster recovery.
CETPA Annual Conference
November 13-16 | Sacramento, CA
endpoints around the world