All ShoreTel customers, Inflow customers or not, are invited to attend. Inflow includes, at no charge, advanced reporting software, Inflow Analytics (Powered by Brightmetrics) for all our ShoreTel support customers. These educational webinars will expand our customers’ knowledge on using and getting more value out of the Brightmetrics reporting tools. Additionally, we’ve recently added a comprehensive suite of high-value PBX and Contact Center report templates and dashboards. Come learn how easy it is to use these templates and get immediate value for your business.

All ShoreTel customers, Inflow customers or not, are invited to attend. Inflow includes, at no charge, advanced reporting software, Inflow Analytics (Powered by Brightmetrics) for all our ShoreTel support customers. These educational webinars will expand our customers’ knowledge on using and getting more value out of the Brightmetrics reporting tools. Additionally, we’ve recently added a comprehensive suite of high-value PBX and Contact Center report templates and dashboards. Come learn how easy it is to use these templates and get immediate value for your business.

It’s been said that, “If you can put the right data in front of people, people will naturally do the right thing.” The goal of every call center manager is to figure out how to motivate agents to continue to provide a premium level of customer service. Gamification is a method of using call center data to incentivize employees to achieve better results, and to provide a fun and competitive environment for raising the standard on the quality of service delivered. In this webinar, we will demonstrate how to gamify any Brightmetrics dashboard.

In this month’s user training we will walk through setting up favorites and groups using the ShoreTel Connect desktop client.

CETPA is the only association in California focusing on the needs of the IT Professionals working in schools.  The conference continues to grow and improve to become the best professional learning opportunity for those hoping to learn more about the effective use of technology in schools and how to support it successfully.

In this month’s technical training we will provide a deep dive into using Workgroups with your ShoreTel phone system.

In this month’s ShoreTel technical training, we will give an in-depth look into new updates in regards to upgrading to ShoreTel Connect, as well as an overview of the new features.

Join us as we demonstrate the features of the voicemail system, and describe tips and tricks to effectively monitor your system, provide functionality to users and streamline your voicemail experience.

In this training session we explain how to customize your ShoreTel Communicator experience by recording greetings, setting up voicemail notifications and more!