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Inflow Communications is a global leader dedicated to knowledge sharing and innovative solutions for business communications. Inflow certified webinars are designed for professionals who are looking to improve business communications through best practices and innovation.
Genesys Admin Training: Using Outbound Campaigns
Tuesday, January 18, 2022 10:00 AM – 10:30 AM PDT
In this webinar we will discuss best practices, demonstrate a basic campaign setup, and identify common issues when using outbound campaigns on the Genesys Cloud platform.
CCaaS Integrations for Microsoft Teams
Thursday, January 20, 2022 10:00 AM – 10:30 AM PDT
Are you utilizing Microsoft Teams and a CCaaS technology? Join us for a 30-minute webinar to learn more about the CCaaS integrations available for Microsoft Teams, and how you can leverage them to improve your customer experience.
Genesys: Dialog Engine Bot Flows & Conversational AI
Thursday, January 27, 2022 8:00 AM – 8:30 AM PDT
In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.