In this session we give an in depth look at the history, directory and voicemail tabs in ShoreTel Communicator.

During this admin training we will guide you through configuring an AA menu and demonstrate options to make efficiencies for your business.

If you’re a ShoreTel customer, this webinar is for you. Inflow always strives to innovate our support offerings and provide more value for our customers. To this end, we’ve added two new features to our Gold ShoreTel support plan. Come learn what you’ll now get at no additional cost.

We’re also very excited to announce that we’re adding another ShoreTel Support tier between Gold and Platinum, Gold Advantage. In addition to the benefits you get in our Gold plan, Gold Advantage offers additional Disaster Recovery features, network diagnostics tools, and other value-add software. For the price, it’s simply unprecedented in the industry!

Counting interaction volume, handle time, and service level is great for gauging the customer experience. However, two important metrics are often overlooked as an equally valuable tool for managing the contact center staff. Learn how to leverage these two metrics affecting Agent morale and staffing.

All ShoreTel customers, Inflow customers or not, are invited to attend. Inflow includes, at no charge, advanced reporting software, Inflow Analytics (Powered by Bright Metrics) for all our ShoreTel support customers. These educational webinars will expand our customers’ knowledge on using and getting more value out of the Bright Metrics reporting tools. Additionally, we’ve recently added a comprehensive suite of high-value PBX and Contact Center report templates and dashboards. Come learn how easy it is to use these templates and get immediate value for your business.

All ShoreTel customers, Inflow customers or not, are invited to attend. Inflow includes, at no charge, advanced reporting software, Inflow Analytics (Powered by Bright Metrics) for all our ShoreTel support customers. These educational webinars will expand our customers’ knowledge on using and getting more value out of the Bright Metrics reporting tools. Additionally, we’ve recently added a comprehensive suite of high-value PBX and Contact Center report templates and dashboards. Come learn how easy it is to use these templates and get immediate value for your business.

It’s been said that, “If you can put the right data in front of people, people will naturally do the right thing.” The goal of every call center manager is to figure out how to motivate agents to continue to provide a premium level of customer service. Gamification is a method of using call center data to incentivize employees to achieve better results, and to provide a fun and competitive environment for raising the standard on the quality of service delivered. In this webinar, we will demonstrate how to gamify any Brightmetrics dashboard.

In this month’s user training we will walk through setting up favorites and groups using the ShoreTel Connect desktop client.

CETPA is the only association in California focusing on the needs of the IT Professionals working in schools.  The conference continues to grow and improve to become the best professional learning opportunity for those hoping to learn more about the effective use of technology in schools and how to support it successfully.

In this month’s admin training we will provide a deep dive into using Workgroups with your ShoreTel phone system.

In this training session we explain how to customize your ShoreTel Communicator experience by recording greetings, setting up voicemail notifications and more!