Using Wrap Codes & Dispositions in the Contact Center
Thursday, March 22, 2018 10:00 AM – 11:00 AM PST
In this webinar, we will discuss using wrap codes & dispositions to enhance your contact center.
How Do SMS, Collaboration & Video Fit Into Your UC Strategy?
Tuesday, March 27, 2018 10:00 AM – 11:00 AM PST
As communication tools continue to evolve, today’s workplace is no longer stuck with just email and voice calls. In this webinar, we will shed insight on how cloud platforms such as Slack, RingCentral and ShoreTel Connect are introducing new tools to streamline your communications.
ShoreTel User Training: Recents & Voicemail in Connect
Tuesday, April 3, 2018 10:00 AM – 11:00 AM PST
In this month’s user training we will discuss the Recents tab as well as using Voicemail with the ShoreTel Connect desktop client.
Upgrading to ShoreTel Connect
Tuesday, April 17, 2018 10:00 AM – 11:00 AM PST
In this month’s ShoreTel technical training, we will give an in-depth look into upgrading your ShoreTel system to Connect, as well as an overview of the new features.
ACPE Annual Conference
May 2-4, 2018 | The Resort at the Mountain | Welches, Oregon
ACPE’s annual conferences and events are designed to help build long lasting relationships and partnerships for educational technologies that support the sharing of knowledge, skills and best practices in IT leadership to serve educational organizations. ACPE’s uniqueness is rooted in networking, relationships and collaboration. We bring you the very best among us to lead our sessions in a way that keeps it both practical and visionary. The ACPE Board is committed to bringing the very best innovative IT strategies, practices and pragmatic solutions to our membership at every event.
Texas CTO Clinic
June 20-21, 2018 | Austin, TX
Hear about emerging technology trends, particularly within their own state
Receive the latest information on using technology to create effective learning environments
Network with peers and the private sector
CETPA Annual Conference
November 13-16 | Sacramento, CA
endpoints around the world