Contact Center Culture: Reducing Agent Turnover
Tuesday, December 19, 2017 10:00 AM – 11:00 AM PST
The demands on Agents to perform efficiently under a variety of scenarios can take a toll on Agent morale – ultimately resulting in Agent attrition. Evaluating key metrics can help you gain greater insight into the Agent experience. Discover the importance of Agent task management as a tool for reducing turner.
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