Genesys 101: User Training
Thursday, December 3, 2020 10:00 AM – 10:30 AM PDT
Join us for an overview of how to use the Genesys Cloud client.
Genesys Cloud: How to Restore Roles to Defaults
Tuesday, December 8, 2020 10:00 AM – 10:30 AM PDT
In this session, we will walk through best practices for restoring agent roles to default.
Contact Center Trends for 2021: Where Are You Going?
Tuesday, December 15, 2020 10:00 AM – 10:30 AM PDT
In this webinar, we will discuss the latest trends in contact center technology and how your organization can leverage them in 2021.