Mitel/ShoreTel: Mitel’s Migration Plans for Your Contact Center
Thursday, November 14, 2019 10:00 AM – 10:30 AM PST
For customers using the Mitel/ShoreTel Enterprise Contact Center (ECC) or Connect Contact Center (CCC) solutions, Mitel has recently announced the go-forward on-premise contact center solution: MiCC Business. Come learn more about the key migration path details and advantages the migration can provide.
Maximizing Your Inflow Support & Success Program Benefits
Tuesday, December 3, 2019 10:00 AM – 10:30 AM PST
Come learn about some of the ‘best kept secrets’ about your Inflow support and success plan so you can fully realize your value. Also get a sneak peek at 3 amazing new features available to customers.
Your Customer’s Voice: Conversation Analytics 101
Thursday, December 5, 2019 10:00 AM – 10:30 AM PST
Conversation analytics is a whole new category that allows you to take your call recordings, convert them to structure data (text transcriptions) and then apply AI to get better insights into your customers. Join us to learn what it’s about and how to get started and common use cases for your organization.
Mitel/ShoreTel 14.2 to Connect Migration: What to Expect
Wednesday, December 11, 2019 10:00 AM – 10:30 AM PST
In this webinar, we will cover everything you need to know about the migration to Mitel/ShoreTel Connect.