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Unified Communications and Mobility – The Death of the VOIP Handset Part 1

Nearly one-third of US homes don’t have land lines. 50% of those households, ages 25-29, don’t have land lines. A new Gartner Report says that, by 2012, 23% of workers using corporate mobile devices won’t even have a desk phone.

Things to consider

Things to consider when designing a network that will successfully accommodate your future VOIP business phone system:

a common sense approach

Inflow Communications, headquartered in Portland, Oregon, is the leading vendor of business VOIP phone system and Unified Communications applications in the Northwest. Were proud of the fact that we focus solely on Unified Communications. That being said, because a VOIP phone system is an application on your network, were also experts in the design, deployment, and support of VOIP-ready networks.

Voice over IP – A Simple Explanation

We’ll use the example of a VoIP business phone system. With a VoIP phone system, the phones are essentially computing devices that are plugged into your local network. Some companies plug these “IP Phones” into a separate network specifically used for VoIP; others connect the IP phones directly to the network that the rest of their computers are connected to.

Inflow implements a ShoreTel Unified Communications system for the Portland Winterhawks

In the month of December, Inflow recently completed installing a ShoreTel business VOIP phone system for the Portland Winterhawks. The Winterhawks had an antiquated Lucent system. On big ticket sales days, they experienced a large amount of inbound calls with fans trying to secure tickets. The old phone system had no way to queue calls or intelligently route calls to the right employees. Callers would hear ringing for extended periods of time or simply get dropped. The outcome was unhappy fans and lost tickets sales!

Legacy PBX Migration

We often times have customers who need to keep their existing business phone system, but need to leverage the tools that are available with the latest Unified Communication / VOIP Business phone system technologies. This is even more common in this economy. How can your organization maintain a competitive advantage by deploying technologies like mobility integration, telephony database integration, presence management, ACD / Call Center Functionality, IVR (interactive Voice Response), and general business VOIP features – all with little to no budget?

Creating the budget for a new business VOIP phone system

Inflow Communications has been growing even though we’re in the “Great Recession”. This is because we often times assist our clients in creating budgets for technology acquisition, more specifically in network infrastructure, Unified Communication tools, IP phone systems, and video conferencing. This is because these technologies usually have significant, hard-dollar cost savings associated with them.

VOIP Advantages and Disadvantages

VOIP phone systems, IP Telephony, SIP Trunking – this is the absolute core of our business. We’re heavily focused on providing VOIP solutions like ShoreTel and Allworx to our customers in Portland, Oregon, Seattle, Wasington and the Bay Area.

Why VoIP is the Right choice for Small Business Phone Systems?

Regardless of your organization’s employee count, number of locations, and budget, VoIP is the absolute right choice for small business phone systems. There are a number of reasons why a small business might be looking to upgrade, migrate, or purchase their first phone system. Either way, a small business should only be looking into a VoIP system. Do NOT purchase a digital or a hybrid system (digital system with some VoIP capabilities). Why? Many reasons:

A Definition of VOIP:

Voice over IP (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks.

Unified Communications food for thought – Legacy phone system integration:

We oftentimes have larger, multi-site customers who have the following challenges:

Two Types of SIP Providers

In my experience, I've come across two types of organizations who sell SIP service.