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closing the loop - contact center

Ramping Up: Deploying a Phone System that Works for Remote Employees

By Travis Dillard, President of Inflow Communications What if you were challenged by your CEO to hire a significant number of new employees within the next six months? He or she would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business. As…

Unified Communications ? The Glory and The Goals

By Travis Dillard, Inflow Communications Weve had a great 2015 and are gearing up for a fantastic start to 2016. Some highlights from this year include winning the ShoreTel Contact Center Partner of the Year making Beaverton School District Schools safer, writing and sharing two informative white…

What Unified Communications Will Mean for You in 2016?

By Travis Dillard, Inflow Communications It’s a new year! What do you think is in store for your company in 2016? One thing we can count on is change. As a ShoreTel Unified Communications provider, we are consistently struck by the changes and innovations that happen both in companies and how they…
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Simple Questions Answer Critical Needs

You don’t want to start off a great system with a great vendor only to find out you’re not “covered” when disaster strikes. In many ways, choosing the right vendor is like choosing the right car or home insurance. If you live in Kansas, you’re probably not going to need hurricane damage but what about tornado damage?
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The Importance of Asking Questions

Last week, we wrote about Heart of Service. It’s a baseline quality that both you and your UC vendor need to have. Besides sharing this with your vendor, it’s just as important to understand your company’s business needs and organization.

Unifying with Layers - Disparate On Site VoIP Systems with Cloud Contact Center Overlay

What happens with companies that have a new acquisition or there’s a lack of standardization in the branch office procurement policies? There’s an easy way to solve this with out ripping and replacing all premise phone systems.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.
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Solving Real World Problems with 3 Point Communication Analysis

In a world where communication changes rapidly, it's no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a "communication island" and overall, a loss of holistic, internal business communications.

On Site VoIP with Unified Communications Applications in the Cloud: The Chocolate-Vanilla Swirl of Hybrid Unified Communications

One of the major case-in-point examples that you don’t need to choose either an On Site VoIP or a Cloud communications model is using both at once. The On Site VoIP System with Unified Communications Applications in the Cloud is a great example of ways you can benefit from both models and that there’s really no need to choose one over the other.

They are NOT all the same – What You Need to Know Before Choosing a Hybrid Unified Communications Model

Unified Communications as a Service (UCaaS) will represent about 50 percent of the Global VoIP market in five years. What direction should you go? Analysts predict that the future global IP telephony market will be a 50/50 split between organizations using cloud VoIP or On Site VoIP / On Premises VoIP.
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Inflow Communications has been awarded the Beaverton School District (BSD) Unified Communications contract that will significantly improve student safety

Inflow has embarked on installing ShoreTel Voice over IP (VoIP) Communications technology into Beaverton School District (BSD). The project is expected to be completed in the summer of 2016 and will encompass about 5500 handsets across the District’s Administration Building and 52 high schools, middle schools, and elementary schools.
Beaverton School

3 Ways Phone Systems Dramatically Improve Student Safety

Prior to 2015, leaders within the Beaverton School District would have told you that their phone system was a detractor of school safety, rather than a tool that could be used to improve it. Because of an outdated design, if an emergency occurred there was a chance responders would show up at the wrong location, let alone have detailed information on where exactly the call originated.