Blog

ShoreTel wins Nemertes Pilot House Awards for the 8th Year in a Row!

ShoreTel®, Inflow Communications flagship VoIP / Unified Communications Platform, continues to outpace the competition. Nemertes, a 3rd-party industry research firm conducts in-depth surveys with IT professionals whom recently installed various Unified Communication Platforms throughout the country. Each manufacture is graded based on categories like value, customer service, Return of Investment, ease of use, ease of administration, etc.

Inflow Wins ShoreTel’®s “World-Class Customer Satisfaction” Award for 2011

Inflow Communications, a leading provider of ShoreTel® VoIP Unified Communication technology in the Northwest, was awarded ShoreTel®’s highest honor for 2011. Based on independent 3rd party customer satisfaction surveys, Inflow maintained a “World-Class” customer satisfaction rating by scoring an average of 98% with all customers whom installed ShoreTel® in 2011. Inflow is rated in categories like response times, technical competency, training, and the sales process.

Inflow Communications deploys ShoreTel Unified Communications Internationally to Singapore

Inflow Communications recently deployed a ShoreTel VoIP Business phone system for Fluidigm Corporation, headquartered in South San Francisco, California. The initial phase of the project involved installing a 170-phone ShoreTel Unified Communication system in California last winter. In August, Inflow Communications extended the capabilities of the single-image ShoreTel system into Fluidigms manufacturing facility in Singapore.

Inflow Communications Hits the Slopes Again Installing an Enterprise-Class, ShoreTel®, VoIP Phone System for Mt. Bachelor Ski Resort

When Mt. Bachelor Ski Resort, located near Bend, Oregon, needed to upgrade their business phone system they looked to Inflow Communications and ShoreTel for answers.

Unified Communications and Application Integration

I’m always stressing to my customers that they need to leverage their business phone system as a business-productivity tool. As you begin your research to replace your phone system, don’t just see it as an office-commodity product (like a fax machine); try to understand how the technology can align itself with your business. Along with leveraging your new VoIP phone system for voice, video, presence management, Instant Messaging, etc, how can it possibly integrate to your business applications?

A Decentralized World and How Unified Communications Keeps Pace:

The traditional enterprise model focused primarily on a central headquarters; satellite branches were an afterthought.

It’s Not Just a Phone System

Inflow continually strives to provide communications technology solutions that solve our customers’ business challenges. It’s important to not to see a business phone system as just that – a phone system.

R & D – An Important Factor in Determining what Unified Communication Manufacture to Go with

A business phone system / Unified Communication investment should last your organization 10-15 years. This is why it is so important to evaluate your prospective manufactures’ R&D commitment to the VoIP platform they’re proposing. Examples of things to look for:

Unified Communications and Mobility – The Death of the VoIP Handset Part 3

I’m very excited about ShoreTel®’s mobility products. Beyond a potentially very quick ROI, it has the following benefits:

Unified Communications and Mobility – The Death of the VOIP Handset Part 2

ShoreTel has just released their “ShoreTel Mobility” suite of products. This provides the following functionality:

Unified Communications and Mobility – The Death of the VOIP Handset Part 1

Nearly one-third of US homes don’t have land lines. 50% of those households, ages 25-29, don’t have land lines. A new Gartner Report says that, by 2012, 23% of workers using corporate mobile devices won’t even have a desk phone.

a common sense approach

Inflow Communications, headquartered in Portland, Oregon, is the leading vendor of business VOIP phone system and Unified Communications applications in the Northwest. Were proud of the fact that we focus solely on Unified Communications. That being said, because a VOIP phone system is an application on your network, were also experts in the design, deployment, and support of VOIP-ready networks.