ShoreTel Connect Reliability

ShoreTel Connect: Top to Bottom Reliability

By Travis Dillard, Inflow Communications Just because it's new, doesn't mean it isn't an ol' reliable. And in today's world, that's not easy to find. With all the technology privacy breeches, leaks and general tech problems, finding a new, sleek system that also offers reliable and secure service…

Unified Communications ? The Glory and The Goals

By Travis Dillard, Inflow Communications Weve had a great 2015 and are gearing up for a fantastic start to 2016. Some highlights from this year include winning the ShoreTel Contact Center Partner of the Year making Beaverton School District Schools safer, writing and sharing two informative white…

Is Your Business’s Forecast Cloud (based)?

By Travis Dillard, Inflow Communications Remember how we were talking about using cloud for start-ups? Well here’s another example of how cloud is a great option for businesses that have been running on traditional phone systems and may need to move to cloud from ShoreTel’s blog. ShoreTel describes…
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Knowing Good Signs from the Bad When Talking with Your UC Vendor

When choosing a UC vendor there’s a number of things to consider and many questions to ask both about your company and the potential vendor. Along the way, there may be some red flags that many customers miss.
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Getting on the Right Path: Uncovering Your Company’s Communication Needs

When you’re in the middle of a labyrinth, it’s hard to see how complex the maze really is. Your company’s communication needs are no different. Here’s a cheat sheet to help you determine the scale of complexity when it comes to your company’s communication needs.

What is a Contact Center?

Almost everyone knows what a call center is, but communication has changed over the years to include email, chat and multiple other forms of communications. An enterprise contact center (ECC) encompasses all forms of communications that a business may need to use.
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Inflow Customer Testimonial of ShoreTel Installation for M Financial Group

We pride ourselves in providing the best customer service and creating a seamless transition of service for our clients. Here we have a testimonial video from Mark Sauer, Director of Technology Information at M Financial Group, about his ShoreTel installation and experience with Inflow Communications.…
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15 Things You Should Know About Cloud VoIP & On Site/Premise VoIP

You may already know about VoIP or voice over IP and that there are two main different types of setups for this. The two main types being Cloud and On Site/Premise-based. Do you know the major differences between them? Knowing these differences can help you decide which is right for you and your business.

Unified Communications Benefits Workers As Well As Businesses

Combining multiple communications into a single solution can be a great benefit for businesses that need to connect teams and information to provide effective collaborative experiences. It helps connect everyone within the company, as well as partners, vendors and customers with the information and expertise they need.

Inflow Communications is Awarded ShoreTel’s Prestigious Contact Center Partner of the Year Award

Of the 600+ ShoreTel integrators worldwide, Inflow Communications was selected as ShoreTel’s Global Contact Center Partner of the Year. ShoreTel is a global leader in brilliantly simple Unified Communications, VOIP, and Call Center / Contact Center technology.
Cloud vs. Premise Unified Communication: Which Direction Should Your Company Go?

Cloud vs. Premise Unified Communication: Which Direction Should Your Company Go?

The industry has seen a much slower adoption of cloud-based Unified Communications than other applications. Although it's the fastest growing segment of Unified Communications sales, it still continues to represent the minority.
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Inflow Communications has been awarded the Beaverton School District (BSD) Unified Communications contract that will significantly improve student safety

Inflow has embarked on installing ShoreTel Voice over IP (VoIP) Communications technology into Beaverton School District (BSD). The project is expected to be completed in the summer of 2016 and will encompass about 5500 handsets across the District’s Administration Building and 52 high schools, middle schools, and elementary schools.