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shoretel connect

Why Say Hello to ShoreTel Connect?

By Mike Dolloff, Inflow Communications Sales Director We have seen it time and time again – there is nothing like a new product to get people excited. And in our line of work, we see new products and new configurations on old services day in and day out. But what gets us really excited is exceptional…

Teaming with Tips - Helpful Answers for Deploying New UC Systems

We’ve been focusing a lot lately on choosing the right hybrid communications system by looking at your business needs and looking at vendors that are aligned with those needs. Here’s a great article from ShoreTel, with great tips on deploying a cloud system once you’ve figured out the direction you want to go.

Making the World Safer with Unified Communications

We loved this article from ShoreTel's blog detailing how unified communications are making hospitals safer. This post came shortly after our own announcement (and TV appearance on KATU!) about our efforts to make Beaverton schools safer.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.

Solving Real World Problems with 3 Point Communication Analysis

In a world where communication changes rapidly, it's no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a "communication island" and overall, a loss of holistic, internal business communications.

Why VoIP is the Right choice for Small Business Phone Systems?

Regardless of your organization’s employee count, number of locations, and budget, VoIP is the absolute right choice for small business phone systems. There are a number of reasons why a small business might be looking to upgrade, migrate, or purchase their first phone system. Either way, a small business should only be looking into a VoIP system. Do NOT purchase a digital or a hybrid system (digital system with some VoIP capabilities). Why? Many reasons:

Two Types of SIP Providers

In my experience, I've come across two types of organizations who sell SIP service.

SIP Trunks Without an IP PBX

Can this be done? We're doing it. By using third party equipment, we can terminate SIP trunks and convert back to traditional PRI signaling. This extends the benefits of SIP trunking to those that don't want to upgrade their PBX yet.
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I’ve been on the technical side of telephony for more than 15 years now – beginning in tactical military communications and phone systems. As you can imagine, I’ve seen incredible changes occur with IP telephony, business phone systems, and VOIP in general. This blog post will give our readers a high-level introduction to VOIP technology and how it has evolved to where it is today. I figure the best way to do this is to give you a glimpse of my own journey down the business telephone systems and VOIP technology road. Note that this might not be an accurate depiction of the history of the telephone system; this is simply my own experience.

SIP: How to save money on phone bills?

I get so excited about the technology, how to deploy it, what it looks like in a fail-over scenario, etc. I often forget to talk about how to use SIP to save money on phone bills. Cost-savings related to SIP is the number one reason why our ShoreTel and Allworx business is flourishing in this economy. It is also the reason why my company is growing rapidly. Once people can get their head around this concept - the light goes on! SIP trunks can save a business 40% to 70% on their phone bills! So without spewing out a brochure to you, I'll talk to the real-world experiences we've come across and implemented and how to save money on phone bills.

Can I purchase SIP services that give me unlimited long distance?

Yes. Pricing usually depends on the SIP provider and term.

Can I port numbers from any state to my SIP trunks?

Yes, one of the fantastic things about SIP is that you can source or port numbers from any state to your SIP trunks (regardless of where the SIP trunks are terminated). However, there are a few areas in the country where not all numbers can be ported. Check with Access Technologies or an Access Technologies Agent to be sure. This also depends on the SIP provider.