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Is PureCloud Contact Center a Disruptive Innovation?

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SIP + ShoreTel: The good, the bad, and the ugly

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Align Needs with Technology for Best Unified Communications Experience

Unified communications is awesome. Combining voice, e-mail, IM, video and even mobile devices with a single interface streamlines business communications on the whole and provides a platform to improve internal collaboration and enhance customer service.
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Inflow Communications Deploys a ShoreTel® VOIP phone system for Mt. Hood Meadows Ski Resort

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Inflow Communications worked with Mt. Hood Meadows to deploy a ShoreTel® Unified Communications system. The problems that had to be solved:
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Unified Communications and Mobility – The Death of the VOIP Handset Part 2

ShoreTel has just released their “ShoreTel Mobility” suite of products. This provides the following functionality:
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Can I use SIP if my PBX is behind a NAT firewall?

Yes, using SIP registration, this is possible.
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Two Types of SIP Providers

In my experience, I've come across two types of organizations who sell SIP service.
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SIP Trunks Without an IP PBX

Can this be done? We're doing it. By using third party equipment, we can terminate SIP trunks and convert back to traditional PRI signaling. This extends the benefits of SIP trunking to those that don't want to upgrade their PBX yet.
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Do I need a specific type of VOIP phone system?

Different SIP providers are certified to work with various IP phone system manufactures. Some IP phone system manufactures require additional equipment to operate. Check with an Access Technologies representative to determine if your phone system is certified.
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A VoIP Cost analysis: Compare your current telecomm costs with SIP, Part 2

These are the steps that I use to prepare a VoIP cost analysis for prospective customers. The numbers it generates are very rough but do make a great starting point for further discussion.