Blog

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

Unified Communications ? The Glory and The Goals

By Travis Dillard, Inflow Communications Weve had a great 2015 and are gearing up for a fantastic start to 2016. Some highlights from this year include winning the ShoreTel Contact Center Partner of the Year making Beaverton School District Schools safer, writing and sharing two informative white…

Choosing the Right Hybrid Communications System

By Travis Dillard, Inflow Communications Knowing and understanding your company needs, how to make sure they align with the right UC vendor, is key to any business unified communication success. As a ShoreTel unified communication provider, we’ve seen first hand how a company’s communication style…

Is Your Business’s Forecast Cloud (based)?

By Travis Dillard, Inflow Communications Remember how we were talking about using cloud for start-ups? Well here’s another example of how cloud is a great option for businesses that have been running on traditional phone systems and may need to move to cloud from ShoreTel’s blog. ShoreTel describes…
contact center

Hardwork & Expertise Coming Full Circle

Inflow Named Winner of the ShoreTel Circle of Excellence Winner By Travis Dillard, Inflow Communications To say we’re excited to received ShoreTel’s Circle of Excellence for partner year is an understatement. “Being named to the Circle of Excellence is the highest accolade ShoreTel partners…

Rest Easy with the Cloud

By Travis Dillard, Inflow Communications We love this article by ShoreTel that talks about cloud phone systems providing the best insurance when disaster strikes.  As we become more and more reliant on communications – whether it’s phone, email or messaging – it’s more and more important…
contact center

New Year, New Site & New Sights for ShoreTel & Contact Center

By Travis Dillard, Inflow Communications If you’ve been following us for a while, you may have noticed our site has a new look. If you haven’t explored, please take a tour now! Our site is brighter, faster and easier to navigate than ever before – whether you’re on a tablet, phone or desktop. You’ll…
contact center

What Small Businesses Need to Know Before Choosing a Unified Communications Vendor

In my recent white paper, I wrote about questions to ask about your company, including questions about the company size. A common misconception about Unified Communications is that its for large companies with vast contact centers geographically dispersed.
contact center

ShoreTel Connect Faces the Challenges of Working Globally On The Go

Which came first, working globally or working on the go? Either way, its definitely the way our work styles are moving towards and with it, our communications needs to be quick, easy and versatile.

A Thank You Note to (Unified) Communications

At Inflow, were grateful for a lot of things, and at the root of it, its all about communication. From communicating 24/7/365 with our customers, to our engineers communicating an innovative new product coming down the pike or simply, our ongoing communications and partnership with ShoreTel and other ShoreTel resellers throughout the country.
contact center

Rethinking Your Unified Communications as Your Company Grows

If there’s one thing that remains constant, it’s change. And the work place is no different. Systems change, projects change, new people join a team while others leave to other departments or your company moves to a new location.
contact center

Don’t Let Your Contact Center Fall Through the Cracks!

Too often people bundle Contact Centers and phone systems into the same category. If a vendor has a lot of experience with complex phone system deployments, they should have mastered Contact Centers, right? Absolutely not! They couldn’t be any more different.