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ShoreTel IVR: Customize Your Way to Better Customer Service
By Travis Dillard, President of Inflow Communications
Luckily for customers and customer service providers, technology is constantly evolving. Including contact center tools, which are more multifaceted than ever before. With the additional tools in contact centers’ toolkit, contact centers can…

Take a Step Back to Troubleshoot, Move Forward in Strides
By James Christopherson, Senior Voice Engineer
As a small introduction, my name is James Christopherson and I’m one of the Senior Voice Engineers at Inflow Communications. I’ve been with Inflow Communications for almost 3 years and absolutely love what I do. I wear many hats, but a few include…