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ShoreTel_Tech_Resources
ShoreTel Connect
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closing the loop - contact center

ShoreTel IVR: Customize Your Way to Better Customer Service

By Travis Dillard, President of Inflow Communications Luckily for customers and customer service providers, technology is constantly evolving. Including contact center tools, which are more multifaceted than ever before. With the additional tools in contact centers’ toolkit, contact centers can…
closing the loop - contact center

Take a Step Back to Troubleshoot, Move Forward in Strides

By James Christopherson, Senior Voice Engineer As a small introduction, my name is James Christopherson and I’m one of the Senior Voice Engineers at Inflow Communications. I’ve been with Inflow Communications for almost 3 years and absolutely love what I do. I wear many hats, but a few include…

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