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Mitel/ShoreTel Connect Upgrade Licensing Guide


ShoreTel_Tech_Resources

How to Export a Wave File from the ShoreTel Auto Attendant Menu

ShoreTel_Tech_Resources

How to Configure Redundancy in the ShoreTel System

Survey Results: Mitel's ShoreTel Acquisition Survey

ShoreTel Connect

The Nitty Gritty of ShoreTel Connect

BPM ShoreTel Connect Case Study

Contact Center for Banks

First Federal Case Study

closing the loop - contact center

ShoreTel K12 Emergency Notifications & 911

ShoreTel IVR: Customize Your Way to Better Customer Service

By Travis Dillard, President of Inflow Communications Luckily for customers and customer service providers, technology is constantly evolving. Including contact center tools, which are more multifaceted than ever before. With the additional tools in contact centers’ toolkit, contact centers can…
closing the loop - contact center

Take a Step Back to Troubleshoot, Move Forward in Strides

By James Christopherson, Senior Voice Engineer As a small introduction, my name is James Christopherson and I’m one of the Senior Voice Engineers at Inflow Communications. I’ve been with Inflow Communications for almost 3 years and absolutely love what I do. I wear many hats, but a few include…

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