Blog

ShoreTel Cloud Communications: Delivering big results for Contact Centers

In the world of unified communications, contact centers are the focal point of all customer interactions, and therefore play a key role in forming long-term customer relationships. The conventional route has been to employ on premise contact centers, but lately we’ve seen a major shift as more industry…

Designing and Planning a UC System with Multiple Sites

By Jona Sanford, Inflow Communications Senior Voice Engineer Deploying a Unified Communications system across multiple locations can be a lengthy and challenging process. However, with careful planning and system design you can leverage the UC system to enhance your business with a six key considerations…
Contact Center

Contact Center Solution Resources at Your Fingertips

By Travis Dillard, President of Inflow Communications Making a communications solution can be a big and time-consuming task, and there’s a ton of information out there about this topic and sometimes researching can feel like you’re back in square one. It’s impossible to comb through every article…
ShoreTel Connect

ShoreTel Connect: Making Meetings Matter

By Travis Dillard, Inflow Communications Ah, the dream of working remotely. We’d be lying if we didn’t admit that we’ve once fantasized, while working in a cubicle in the middle of a corporate center, about working remotely, from home, from a coffee shop, from the beach…And working remotely…

Closing the Loop: Marketing and Lead Generation with Contact Center

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications In the context of contact centers, marketing and lead generation stand alone. A contact center is not always a contact center. Sure, its a main point of contact for customer and potential customers, but…
shoretel connect

Why Say Hello to ShoreTel Connect?

By Mike Dolloff, Inflow Communications Sales Director We have seen it time and time again – there is nothing like a new product to get people excited. And in our line of work, we see new products and new configurations on old services day in and day out. But what gets us really excited is exceptional…

Data Driven Contact Centers Are Here To Stay

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications As we look back at the trends in Contact Centers in 2015, we may already know this fact: Customer Service ranks high as the number one goal for contact centers. It's no wonder that Customer Service ranks…

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

What Unified Communications Will Mean for You in 2016?

By Travis Dillard, Inflow Communications It’s a new year! What do you think is in store for your company in 2016? One thing we can count on is change. As a ShoreTel Unified Communications provider, we are consistently struck by the changes and innovations that happen both in companies and how they…

New Year, New Site & New Sights for ShoreTel & Contact Center

By Travis Dillard, Inflow Communications If you’ve been following us for a while, you may have noticed our site has a new look. If you haven’t explored, please take a tour now! Our site is brighter, faster and easier to navigate than ever before – whether you’re on a tablet, phone or desktop. You’ll…

A Thank You Note to (Unified) Communications

At Inflow, were grateful for a lot of things, and at the root of it, its all about communication. From communicating 24/7/365 with our customers, to our engineers communicating an innovative new product coming down the pike or simply, our ongoing communications and partnership with ShoreTel and other ShoreTel resellers throughout the country.

Getting on the Right Path: Uncovering Your Company’s Communication Needs

When you’re in the middle of a labyrinth, it’s hard to see how complex the maze really is. Your company’s communication needs are no different. Here’s a cheat sheet to help you determine the scale of complexity when it comes to your company’s communication needs.