What is a Contact Center?

Almost everyone knows what a call center is, but communication has changed over the years to include email, chat and multiple other forms of communications. An enterprise contact center (ECC) encompasses all forms of communications that a business may need to use.

Inflow Customer Testimonial of ShoreTel Installation for M Financial Group

We pride ourselves in providing the best customer service and creating a seamless transition of service for our clients. Here we have a testimonial video from Mark Sauer, Director of Technology Information at M Financial Group, about his ShoreTel installation and experience with Inflow Communications.…