Better Customer Contact with Contact Center

By Travis Dillard, Inflow Communications Providing the best customer service is on the top of everyone’s mind. Or it should be. And with communication and data whipping past us at record speeds these days, it can be difficult to get a grip on the simple needs of your customers as they cycle through…

Know Your Customer with Data & Contact Center

By Travis Dillard, Inflow Communications I’ve said it before and I’ll say it again. Its time to stop looking at your contact center as just a phone system. Your contact center can be your ticket to success if you know how to leverage it. Integrating your existing data and likely, your most valuable…

New Year, New Site & New Sights for ShoreTel & Contact Center

By Travis Dillard, Inflow Communications If you’ve been following us for a while, you may have noticed our site has a new look. If you haven’t explored, please take a tour now! Our site is brighter, faster and easier to navigate than ever before – whether you’re on a tablet, phone or desktop. You’ll…

A Thank You Note to (Unified) Communications

At Inflow, were grateful for a lot of things, and at the root of it, its all about communication. From communicating 24/7/365 with our customers, to our engineers communicating an innovative new product coming down the pike or simply, our ongoing communications and partnership with ShoreTel and other ShoreTel resellers throughout the country.

New Tools Help the Contact Center Evolve

We’ve all heard the horror stories about customer service calls that seem to go on forever and, in the end, are never really resolved so much as given up on out of frustration. We are happy to report that someone has been listening and is finally ready to do something about it.

Want A Better Way to Manage Your Call Center? Try the ShoreTel® Call Recorder

Try this powerful tool to automatically record and archive your calls, even through call transfers and redirections!

What Does Virtualization Mean? Freedom, Reliability... and Savings (Not Necessarily in that Order)

With the recent release of ShoreTel® 14.2, the newest unified communications software has turned customized virtualization into a hot topic for IT business leaders and CIOs.

New ShoreTel® Contact Center Release Improves Multi-Channel Customer Support

Earlier today ShoreTel® announced the release of its newest ShoreTel® Contact Center 9 software. The new release is specifically designed for businesses with larger contact centers and multiple agents, though the new release continues to offer a feature set that will benefit contact centers of all sizes.

Three Contact Center Trends to Watch

Customers today have more voice than ever before, which means that new and innovative ways to meet their needs will also continue to appear on the horizon. Any company worth its salt will want to stay abreast of the latest trends in contact centers and customer service in order to retain its base of customers. Here, we outline a few of the trends we recommend keeping an eye on throughout the end of the year and into 2014: