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EMPLOYEES WORKING FROM HOME

The 21st Century Contact Center: 5 Tips to better support your remote agents

Let’s face it, we live in an age where technology is changing rapidly and innovating the way we do business around the world. And with the breakdown of what were once technological barriers, many businesses have grown more accustomed to the idea of remote employees. So much in fact, that many businesses…

Is your Customer Retention Rate Cause for Concern? Here’s how to fix it.

"Thank you for calling Customer Support. What is your account number?" If you’ve ever called a contact center and heard this on the other line, you’ve probably experienced a certain level of frustration as you repeat your name, account number, personal identification, etc. It’s extremely tiresome,…

Unified Communications: ShoreTel Vs. Interactive Intelligence

In the battle between unified communications solutions, ShoreTel and Interactive Intelligence both stand in the ring with diverse and compelling products. On one side, Interactive Intelligence boasts products such as PureCloud Voice, PureCloud Collaborate, PureCloud Engage, and PureCloud Communicate.…

PureCloud Competitive Advantages: Part III

If you follow Interactive Intelligence, you’re probably familiar with their most recent white paper discussing PureCloud’s Competitive Advantages. In the technical white paper, CEO Don Brown describes the 24 top competitive advantages of PureCloud. Last week we discussed part one and two of the…

PureCloud Competitive Advantages: Part II

If you follow Interactive Intelligence, you’re probably familiar with their most recent white paper discussing PureCloud’s Competitive Advantages. In the technical white paper, CEO Don Brown describes the 24 top competitive advantages of PureCloud. Last week we discussed the first eight topics…

PureCloud Competitive Advantages

If you follow Interactive Intelligence, you’re probably familiar with their most recent white paper discussing PureCloud’s Competitive Advantages. In the technical white paper, CEO Don Brown describes the 24 top competitive advantages of PureCloud. These advantages include micro-service architecture,…