Contact Center Self service customer service
Upgrading to ShoreTel Connect
ShoreTel 911 Functionality
Contact Center Trends

5 Contact Center Trends That Will Dominate in 2017

While it shouldn’t be news to anyone that technology is evolving at a rapid rate, we’ve seen real benefits from the various technologies impacting the contact center industry this year. From improvements to multi-channel software integration, to increased use of IVR, call centers across the nation…

Happy Holidays to Inflow Customers, Partners & Friends

By: Travis Dillard, President & CEO I wanted to thank you for another wonderful year here at Inflow! To say the least, we’ve been very busy! We’ve been blessed to achieve record-breaking revenue and customer growth in 2016. In our tireless journey to be the nation’s premium Unified Communications…

Omni-Channel Contact Center: Are you prepared for 2017?

By: Chris Recio, Inflow Communications Dir. Contact Center & Advanced Applications It’s fascinating to me how many Contact Center options do not fully extend their solutions to meet the needs of today’s rapidly developing technology and the willingness on the part of consumers to make their…