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cloud-contact-center

The Contact Center Edge: Customer Satisfaction and Retention

By Travis Dillard, Inflow President This recent blog post from ShoreTel is saying something that can’t be said enough. Your contact center is your strongest asset in your overall customer satisfaction story. It also points to this fantastic infographic which shows in real numbers how valuable…

Know Your Customer with Data & Contact Center

By Travis Dillard, Inflow Communications I’ve said it before and I’ll say it again. Its time to stop looking at your contact center as just a phone system. Your contact center can be your ticket to success if you know how to leverage it. Integrating your existing data and likely, your most valuable…

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

A Thank You Note to (Unified) Communications

At Inflow, were grateful for a lot of things, and at the root of it, its all about communication. From communicating 24/7/365 with our customers, to our engineers communicating an innovative new product coming down the pike or simply, our ongoing communications and partnership with ShoreTel and other ShoreTel resellers throughout the country.
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Simple Questions Answer Critical Needs

You don’t want to start off a great system with a great vendor only to find out you’re not “covered” when disaster strikes. In many ways, choosing the right vendor is like choosing the right car or home insurance. If you live in Kansas, you’re probably not going to need hurricane damage but what about tornado damage?
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Collaborative Contracts: The Key to Unlocking Funding for Your School District

If you haven’t read the first two articles in this series, you’ve missed a breakdown of why antiquated phone systems and student safety don’t mix, and a real-world illustration of how a next-generation unified communications system can dramatically improve student safety.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.
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Solving Real World Problems with 3 Point Communication Analysis

In a world where communication changes rapidly, it's no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a "communication island" and overall, a loss of holistic, internal business communications.

On Site VoIP with Unified Communications Applications in the Cloud: The Chocolate-Vanilla Swirl of Hybrid Unified Communications

One of the major case-in-point examples that you don’t need to choose either an On Site VoIP or a Cloud communications model is using both at once. The On Site VoIP System with Unified Communications Applications in the Cloud is a great example of ways you can benefit from both models and that there’s really no need to choose one over the other.

They are NOT all the same – What You Need to Know Before Choosing a Hybrid Unified Communications Model

Unified Communications as a Service (UCaaS) will represent about 50 percent of the Global VoIP market in five years. What direction should you go? Analysts predict that the future global IP telephony market will be a 50/50 split between organizations using cloud VoIP or On Site VoIP / On Premises VoIP.
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Inflow & Beaverton School District Making Schools Safer!

Unseen and behind all the activities, classroom learning, and assemblies of the Beaverton School District, will be a silent and secure new guard throughout the school system. Inflow Communications has installed more than a new telecommunications system, provided by the passage of a $680 million school bond last year.
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3 Ways Phone Systems Dramatically Improve Student Safety

Prior to 2015, leaders within the Beaverton School District would have told you that their phone system was a detractor of school safety, rather than a tool that could be used to improve it. Because of an outdated design, if an emergency occurred there was a chance responders would show up at the wrong location, let alone have detailed information on where exactly the call originated.