Blog

ShoreTel Connect: Choices, Choices, Choices

To choose or not to choose, which is the better option? To choose of course! And that’s what’s great about ShoreTel Connect (besides it’s flexibility and reliability) -- you have delivery options. Why be pigeon-holed into one way of getting a great communications platform? No business is the same,…

Know Your Customer with Data & Contact Center

By Travis Dillard, Inflow Communications I’ve said it before and I’ll say it again. Its time to stop looking at your contact center as just a phone system. Your contact center can be your ticket to success if you know how to leverage it. Integrating your existing data and likely, your most valuable…
ShoreTel Connect Reliability

ShoreTel Connect: Top to Bottom Reliability

By Travis Dillard, Inflow Communications Just because it's new, doesn't mean it isn't an ol' reliable. And in today's world, that's not easy to find. With all the technology privacy breeches, leaks and general tech problems, finding a new, sleek system that also offers reliable and secure service…

Contact Center Data ? Its Not Always About the Database

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications Chances are, if you have worked with me or if you have attended any one of my meetings or presentations, you know I love data. I admit it. I am a nerd! I love data! Its not because I enjoy the bits and bytes…

Closing the Loop: Marketing and Lead Generation with Contact Center

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications In the context of contact centers, marketing and lead generation stand alone. A contact center is not always a contact center. Sure, its a main point of contact for customer and potential customers, but…

Shifting the Strategy & Creating a Dynamic Contact Center

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications As a customer, we’re all familiar with the tried and true process of connecting to a contact center. We initiate the contact, we listen and make choices, we fall in line -- we know the drill all too well.…

Data Driven Contact Centers Are Here To Stay

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications As we look back at the trends in Contact Centers in 2015, we may already know this fact: Customer Service ranks high as the number one goal for contact centers. It's no wonder that Customer Service ranks…

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

Unified Communications ? The Glory and The Goals

By Travis Dillard, Inflow Communications Weve had a great 2015 and are gearing up for a fantastic start to 2016. Some highlights from this year include winning the ShoreTel Contact Center Partner of the Year making Beaverton School District Schools safer, writing and sharing two informative white…

What Unified Communications Will Mean for You in 2016?

By Travis Dillard, Inflow Communications It’s a new year! What do you think is in store for your company in 2016? One thing we can count on is change. As a ShoreTel Unified Communications provider, we are consistently struck by the changes and innovations that happen both in companies and how they…

Choosing the Right Hybrid Communications System

By Travis Dillard, Inflow Communications Knowing and understanding your company needs, how to make sure they align with the right UC vendor, is key to any business unified communication success. As a ShoreTel unified communication provider, we’ve seen first hand how a company’s communication style…

Is Your Business’s Forecast Cloud (based)?

By Travis Dillard, Inflow Communications Remember how we were talking about using cloud for start-ups? Well here’s another example of how cloud is a great option for businesses that have been running on traditional phone systems and may need to move to cloud from ShoreTel’s blog. ShoreTel describes…