Blog

This Just In: UCaaS is everywhere! Part II

By Travis Dillard, Inflow Communications President & CEO   If you read last week's blog, you'll remember that Unified Communications as a Service (UCaaS) or cloud-based phone systems have been the big news. Nowadays, it's actually become quite the commodity. We predict that over the…

This Just In: UCaaS is everywhere!

By Travis Dillard, Inflow Communications President & CEO   Unified Communications as a Service (UCaaS) or cloud-based phone systems have been the big news.  You can’t throw a rock without hitting an existing or brand new cloud VoIP provider in the market.  They’re everywhere! …

Driving Agent Engagement

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications    NOTE: This blog is intended to educate those that work in the contact center space, as well as offer insight to those with various levels of contact center experience, from newcomers to seasoned…

ShoreTel Cloud Communications: Delivering big results for Contact Centers

In the world of unified communications, contact centers are the focal point of all customer interactions, and therefore play a key role in forming long-term customer relationships. The conventional route has been to employ on premise contact centers, but lately we’ve seen a major shift as more industry…

Designing and Planning a UC System with Multiple Sites

By Jona Sanford, Inflow Communications Senior Voice Engineer Deploying a Unified Communications system across multiple locations can be a lengthy and challenging process. However, with careful planning and system design you can leverage the UC system to enhance your business with a six key considerations…
closing the loop - contact center

Ramping Up: Deploying a Phone System that Works for Remote Employees

By Travis Dillard, President of Inflow Communications What if you were challenged by your CEO to hire a significant number of new employees within the next six months? He or she would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business. As…

Cloud Contact Centers - The Future of The Customer is Always Right

It's an old saying but it's just as true today as it has been for years - and maybe even truer tomorrow. According to Walker Information, by 2020, customer experience will overtake price and product as the key brand differentiator. If you've spent any time on the phone with one of our Customer Service…
EMPLOYEES WORKING FROM HOME

Why I.T. & Employees Working from Home Might Be Better Off with Cloud Contact Centers

By: Travis Dillard, Inflow Communications I'm not suggesting that you pink-slip your IT department any time soon, but I do have some thoughts on how you can reduce their workload. The fact is, that you can significantly reduce the need for IT involvement in your contact center system by moving it…
cloud-contact-center

Considering Cloud Contact Center? There's More Than Just One Silver Lining

Your contact center is not just a call center. It is a business driver. Often times, the contact center is at the focal point of your customer experience engine, and if you don’t have one, you might want to reconsider. Analysts predict that by 2020, over 80 percent of business will be done (or not…

Why COOs and CFOs Need to Know Cloud

By Travis Dillard, Inflow Communications Recently, I’ve noticed a shift in focus from our unified communications and contact center customers. More and more, COOs and CFOs are becoming the buyers, and interested in their communications models, alongside their IT department. In the past, these decisions…