Considering Cloud Contact Center? There's More Than Just One Silver Lining

Your contact center is not just a call center. It is a business driver. Often times, the contact center is at the focal point of your customer experience engine, and if you don’t have one, you might want to reconsider. Analysts predict that by 2020, over 80 percent of business will be done (or not…

Why COOs and CFOs Need to Know Cloud

By Travis Dillard, Inflow Communications Recently, I’ve noticed a shift in focus from our unified communications and contact center customers. More and more, COOs and CFOs are becoming the buyers, and interested in their communications models, alongside their IT department. In the past, these decisions…

Easy to Manage, Reliable Unified Communications Land ShoreTel® in Gartner's Magic Quadrant

This year, Gartner recognizes the unified communications market as one that's continued to mature and is now entering its early stage of mainstream adoption. Businesses in 2014 are expected to continue realizing the full value inherent in a system that improves the way employees interact with each other, their vendors and, most importantly, their customers.