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Contact Center for Banks

Consonus Health Care

The Problem Consonus realized that one of their most significant lost opportunities to improve customer experience was their Contact Center. They had no organized way of receiving calls or emails, or an efficient, timely, and consistent method of providing support to their facilities. To make matters…

Zillow

A recent industry recap of Contact Center Trends cites that CRM integration and Personalized Service via customer data will continue to be a more focused trend in 2016. And one way we're seeing organizations take the reins on their customer experience is by combining their contact center and corporate…

K-12 New Phone System for One of the Largest School Districts in Oregon

Replacing a 20 Year-old Nortel phone system at one of the largest school district in the state of Oregon, below budget and ahead of schedule.

Case Study: Sagacity Media

SagaCity Media is a multimedia company focusing primarily on magazine publications with editorial and lifestyle content. It is the parent company of more than 25 publications, including well-known metro magazines Portland Monthly and the Seattle Metropolitan.
Skyline

Skyline Hospital

Skyline Hospital is a critical access, acute care hospital located in the beautiful Columbia Gorge. The hospital offers quality emergency and trauma care as well as obstetrics, surgery, laboratory and radiology services.

Sagacity Media

SagaCity Media is a multimedia company focusing primarily on magazine publications with editorial and lifestyle content. It is the parent company of more than 25 publications, including well-known metro magazines Portland Monthly and the Seattle Metropolitan.

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Case Study: Sagacity Media

SagaCity Media is a multimedia company focusing primarily on magazine publications with editorial and lifestyle content. It is the parent company of more than 25 publications, including well-known metro magazines Portland Monthly and the Seattle Metropolitan.