Blog

closing the loop - contact center

Ramping Up: Deploying a Phone System that Works for Remote Employees

By Travis Dillard, President of Inflow Communications What if you were challenged by your CEO to hire a significant number of new employees within the next six months? He or she would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business. As…

Better Customer Contact with Contact Center

By Travis Dillard, Inflow Communications Providing the best customer service is on the top of everyone’s mind. Or it should be. And with communication and data whipping past us at record speeds these days, it can be difficult to get a grip on the simple needs of your customers as they cycle through…
shoretel connect

ShoreTel Connect: Behind the Velvet Rope

We could go on and on about ShoreTel’s latest innovation, ShoreTel Connect. In fact, we’ve been talking about it all month! At Inflow, we take our clients needs to heart and want to find and provide the most up-to-date, effective and efficient solutions for our clients’ business needs. That, and…

Capturing Data – Extending Contact Center Metrics

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications In every contact center operation there is a mantra uttered that seasoned professionals love to recite. My good friend Matthew W. will love reading this. If you want contact center enlightenment, simply repeat…

ShoreTel Connect: Choices, Choices, Choices

To choose or not to choose, which is the better option? To choose of course! And that’s what’s great about ShoreTel Connect (besides it’s flexibility and reliability) -- you have delivery options. Why be pigeon-holed into one way of getting a great communications platform? No business is the same,…

Contact Center Data ? Its Not Always About the Database

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications Chances are, if you have worked with me or if you have attended any one of my meetings or presentations, you know I love data. I admit it. I am a nerd! I love data! Its not because I enjoy the bits and bytes…

ShoreTel Connect: Flexibility Wins the Race

By Travis Dillard, Inflow Communications We've all heard it's important to stretch before running a race. ShoreTel gets this sentiment and has made their latest platform, ShoreTel Connect, highly flexible so it's ready to run marathon meetings for you. ShoreTel Connect is the only complete unified…
ShoreTel Connect

ShoreTel Connect: Making Meetings Matter

By Travis Dillard, Inflow Communications Ah, the dream of working remotely. We’d be lying if we didn’t admit that we’ve once fantasized, while working in a cubicle in the middle of a corporate center, about working remotely, from home, from a coffee shop, from the beach…And working remotely…

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

Unified Communications ? The Glory and The Goals

By Travis Dillard, Inflow Communications Weve had a great 2015 and are gearing up for a fantastic start to 2016. Some highlights from this year include winning the ShoreTel Contact Center Partner of the Year making Beaverton School District Schools safer, writing and sharing two informative white…

What Unified Communications Will Mean for You in 2016?

By Travis Dillard, Inflow Communications It’s a new year! What do you think is in store for your company in 2016? One thing we can count on is change. As a ShoreTel Unified Communications provider, we are consistently struck by the changes and innovations that happen both in companies and how they…

Choosing the Right Hybrid Communications System

By Travis Dillard, Inflow Communications Knowing and understanding your company needs, how to make sure they align with the right UC vendor, is key to any business unified communication success. As a ShoreTel unified communication provider, we’ve seen first hand how a company’s communication style…