Blog

Contact Center Mistakes

Watch this 1 minute video. Contact Center mistakes to avoid

It's time to stop treating your customers like strangers. Admit it, you don't like when someone you've met repeatedly doesn't remember your name. Now translate that into the business world: why would customers stay with you if they don't feel a connection? Like you value them?   Here are…

Choosing the Right Hybrid Communications System

By Travis Dillard, Inflow Communications Knowing and understanding your company needs, how to make sure they align with the right UC vendor, is key to any business unified communication success. As a ShoreTel unified communication provider, we’ve seen first hand how a company’s communication style…

Is Your Business’s Forecast Cloud (based)?

By Travis Dillard, Inflow Communications Remember how we were talking about using cloud for start-ups? Well here’s another example of how cloud is a great option for businesses that have been running on traditional phone systems and may need to move to cloud from ShoreTel’s blog. ShoreTel describes…

A Thank You Note to (Unified) Communications

At Inflow, were grateful for a lot of things, and at the root of it, its all about communication. From communicating 24/7/365 with our customers, to our engineers communicating an innovative new product coming down the pike or simply, our ongoing communications and partnership with ShoreTel and other ShoreTel resellers throughout the country.
contact center

Rethinking Your Unified Communications as Your Company Grows

If there’s one thing that remains constant, it’s change. And the work place is no different. Systems change, projects change, new people join a team while others leave to other departments or your company moves to a new location.

They are NOT all the same – What You Need to Know Before Choosing a Hybrid Unified Communications Model

Unified Communications as a Service (UCaaS) will represent about 50 percent of the Global VoIP market in five years. What direction should you go? Analysts predict that the future global IP telephony market will be a 50/50 split between organizations using cloud VoIP or On Site VoIP / On Premises VoIP.

ShoreTel® Customer Loyalty is #1 With IT Decision-Makers

Did you know ShoreTel® is rated among the very highest IP telephony vendors when it comes to customer loyalty, service and value?

Inflow Takes Home 4th Consecutive ShoreTel Award for Outstanding Customer Satisfaction

Inflow has partnered with ShoreTel since 2007. In that time we have continued to grow and add new locations and innovative new products and services for all of our business communications customers.

What Does Virtualization Mean? Freedom, Reliability... and Savings (Not Necessarily in that Order)

With the recent release of ShoreTel® 14.2, the newest unified communications software has turned customized virtualization into a hot topic for IT business leaders and CIOs.

New Infographic Explores Inflow's Full Suite of Business Communications Tools

At Inflow Communications, staying on top of all the latest technologies that can help improve our customers' business communications is a top priority. That's why we partner with some of the most innovative product and service providers anywhere in the U.S.

Thanks to all Who Attended Inflow's Luncheon Event!

We’d like to extend a giant “Thank You!” to all of our customers who were able to join us at last week’s Meet Inflow luncheon event at Bridgeport Brewpub in Northwest Portland! The event was a huge success, with 75 attendees from businesses throughout the Portland area.

Inflow Welcomes Emerge Communications Northwest

This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.