Blog

Contact Center Mistakes

Watch this 1 minute video. Contact Center mistakes to avoid

It's time to stop treating your customers like strangers. Admit it, you don't like when someone you've met repeatedly doesn't remember your name. Now translate that into the business world: why would customers stay with you if they don't feel a connection? Like you value them?   Here are…

ShoreTel Connect: Flexibility Wins the Race

By Travis Dillard, Inflow Communications We've all heard it's important to stretch before running a race. ShoreTel gets this sentiment and has made their latest platform, ShoreTel Connect, highly flexible so it's ready to run marathon meetings for you. ShoreTel Connect is the only complete unified…
ShoreTel Connect

ShoreTel Connect: Making Meetings Matter

By Travis Dillard, Inflow Communications Ah, the dream of working remotely. We’d be lying if we didn’t admit that we’ve once fantasized, while working in a cubicle in the middle of a corporate center, about working remotely, from home, from a coffee shop, from the beach…And working remotely…

Rest Easy with the Cloud

By Travis Dillard, Inflow Communications We love this article by ShoreTel that talks about cloud phone systems providing the best insurance when disaster strikes.  As we become more and more reliant on communications – whether it’s phone, email or messaging – it’s more and more important…

3 Ways Phone Systems Dramatically Improve Student Safety

Prior to 2015, leaders within the Beaverton School District would have told you that their phone system was a detractor of school safety, rather than a tool that could be used to improve it. Because of an outdated design, if an emergency occurred there was a chance responders would show up at the wrong location, let alone have detailed information on where exactly the call originated.

New ShoreTel® 14.2 Release Brings Customized UC to Businesses of All Sizes

ShoreTel® has just released the new ShoreTel® 14.2 and businesses of all sizes now have something to get very, very excited about.

Thanks to all Who Attended Inflow's Luncheon Event!

We’d like to extend a giant “Thank You!” to all of our customers who were able to join us at last week’s Meet Inflow luncheon event at Bridgeport Brewpub in Northwest Portland! The event was a huge success, with 75 attendees from businesses throughout the Portland area.

New Year, New Products and Services Now Available from Inflow

We're all still settling into the new year and, here at Inflow, we have plenty of new business communications products and services designed to help make 2014 a great year for our customers.

Ready for a Change? Find Out Why More Companies are Choosing UCaaS

The Unified Communications as a Service industry is growing at breakneck speed, with some estimating more than double the industry size by the year 2018.

Inflow Communications Hits the Slopes Again Installing an Enterprise-Class, ShoreTel®, VoIP Phone System for Mt. Bachelor Ski Resort

When Mt. Bachelor Ski Resort, located near Bend, Oregon, needed to upgrade their business phone system they looked to Inflow Communications and ShoreTel for answers.

It’s Not Just a Phone System

Inflow continually strives to provide communications technology solutions that solve our customers’ business challenges. It’s important to not to see a business phone system as just that – a phone system.