Support-ShoreTel

Feature Gold Gold Advantage Platinum
Advanced Hardware Replacement
(phone coverage optional)
x x x
Software Updates/Upgrades with Guaranteed Next Business Day Support x x x
Unlimited Phone, Email & Web Chat Support
(5AM -5PM PST M-F)
x x x
Emergency After-Hours Support
(7×24)
x x x
Network Monitoring & Diagnostic Software for Core Mitel/ShoreTel System x x x
Proactive Monitoring & Response to Critical Alarms x x x
Inflow Cloud Backup Service x x x
Inflow Analytics powered by BrightMetrics
(Enhanced usage, tracking and system configuration reports)
x x x
Pre-Built Core System Report & Dashboard Templates x x x
Monthly Live User Training
(We provide monthly training webinars for your continued education free of charge)
x x x
Monthly Live Administration Training
(We provide monthly training webinars for your continued education free of charge)
x x x
Full Access to Inflow's Knowledge Base
(Training videos, tech articles & white papers)
x x x
Professional Voice Talent for System Recordings x x x
Server Migrations
(Remote support and 2 hours per upgrade)
x x x
Network Monitoring & Diagnostic Software for Core Network Equipment x x
Advanced Call Recording
(Includes 3 months of cloud storage for recordings and up to 50 concurrent recordings...Learn More)
x x
Custom Music On Hold x x
Cloud Auto-Attendant for Disaster Recovery & Business Continuity x x
Discount on Billable Professional Services 15% 20%
Unlimited Remote Moves, Adds, and Changes x
Telephone Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up, and Escalation until Resolution)
x
Inflow Restoration Service
(If your server should fail, for any reason, we can remotely assist with restoring the backup on a new virtual machine or physical server.)
x