Support-ShoreTel

Feature Gold Gold Advantage Platinum
Phone, Email & Web Chat Support
(5AM -5PM PST M-F) & Emergency After-Hours Support (24x7)
x x x
Inflow Analytics powered by Brightmetrics - including pre-built core system report & dashboard templates x x x
Professional Voice Talent for System Recordings x x x
Inflow Cloud Backup Service x x x
Software Updates/Upgrades with Guaranteed Next Business Day Support x x x
Server Migrations (remote support and 2 hours included per migration) x x x
Advanced Hardware Replacement (phone coverage optional) x x x
Monthly Live End User and Administration Training (we provide monthly training webinars for your continued education free of charge) x x x
Full Access to Inflow's Customer Knowledge Portal (training videos, tech articles & whitepapers) x x x
Advanced Call Recording (includes 3 months of cloud storage for recordings and up to 150 named extensions recorded) x x
Cloud Auto-Attendant for Disaster Recovery & Business Continuity Learn More x x
Conversation Analytics - Immediate insights and AI for your important conversations (includes up to 150 hours/mo) Learn More x x
Custom Music On-Hold x x
Proactive Monitoring & Notifications to Inflow Support x x
Network Monitoring & Diagnostic Software for Core Network Equipment x x
Discount on Billable Professional Services 15% 20%
Remote Moves, Adds, and Changes x
Telephone Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up, and Escalation until Resolution)
x
Inflow System Restoration Service
(assisting with restoration of the system backup on a new virtual machine or physical server)
x