Support-ShoreTel

Feature Gold Gold
Advantage
Platinum
Phone, Email & Web Chat Support
(5AM -5PM PST M-F) & Emergency After-Hours Support (24x7)
x x x
Brightmetrics (including pre-built core system report & dashboard templates) x x x
Professional Voice Talent for System Recordings x x x
Inflow Cloud Backup Service x x x
Software Updates with Guaranteed Next Business Day Support x x x
Server Migrations (Remote support and 2 hours included) x x x
Advanced Hardware Replacement (phone coverage optional) x x x
Monthly Live End User and Administration Training Webinars x x x
Full Access to Inflow's Customer Knowledge Portal x x x
Advanced Call Recording (incl.150 extensions) x x
Cloud Auto-Attendant for Disaster Recovery & Business Continuity x x
Conversation Analytics **COMING FALL 2020** x x
Custom Music On-Hold x x
Discount on Billable Professional Services 15% 20%
Annual Two-Day Contact Center Accelerator (CCA) engagement x x
Backup Contact Center x x
Remote Moves, Adds, and Changes x
Telephone Carrier Liaison Services x
Inflow System Restoration Service x