| Feature | Gold | Gold Advantage |
Platinum |
|---|---|---|---|
| Phone, Email & Web Chat Support (5AM EST-5PM PST M-F) & Emergency After-Hours Support (24x7) |
x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Monitoring & alerting of up/down status for UCaaS/CCaaS circuit(s) | x | x | x |
| Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge) | x | x | x |
| Full Access to Inflow's Customer Knowledge Portal | x | x | x |
| Conversation Analytics - Immediate insights and AI for your important conversations (includes up to 150 hours/mo) Learn More | x | x | x |
| Cloud auto-attendant for disaster recovery & business continuity Learn More | x | x | |
| Custom music on-hold services | x | x | |
| Monitoring & alerting for critical path network devices (router, switch, firewall & SD-WAN device, etc.) | x | x | |
| Discount on Billable Professional Services | 15% | 20% | |
| Remote Moves, Adds, & Changes | x | ||
| Monitoring & alerting of call quality | x | ||
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
