| Feature | Gold | Gold Advantage |
Platinum |
|---|---|---|---|
| Unlimited Phone, Email & Web Chat Support (8AM EST-5PM PST M-F) |
x | x | x |
| Emergency After-Hours Support (7×24) |
x | x | x |
| Monitoring & alerting of up/down status for UCaaS/CCaaS circuit(s) | x | x | x |
| Monthly Live User Training | x | x | x |
| Monthly Live Administration Training | x | x | x |
| Full Access to Inflow’s Knowledgebase | x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Monitoring & alerting for critical path network devices (Router, switch, firewall & SD-WAN device, etc.) |
x | x | |
| Monitoring & alerting management of Inflow-supported SD-WAN solution(s) for UCaaS/CCaaS circuit(s) | x | x | |
| Custom Music on Hold Services | x | x | |
| Secondary Cloud auto-attendant for disaster recovery & business continuity | x | x | |
| Discount on Billable Professional Services | 15% | 20% | |
| Unlimited Remote Moves, Adds, & Changes | x | ||
| Monitoring & alerting of call quality | x | ||
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
