Support-Cloud UCaaS

Feature Gold Gold
Advantage
Platinum
Unlimited Phone, Email & Web Chat Support
(8AM EST-5PM PST M-F)
x x x
Emergency After-Hours Support
(7×24)
x x x
Monitoring & alerting of up/down status for UCaaS/CCaaS circuit(s) x x x
Monthly Live User Training x x x
Monthly Live Administration Training x x x
Full Access to Inflow’s Knowledgebase x x x
Professional Voice Talent for System Recordings x x x
Monitoring & alerting for critical path network devices
(Router, switch, firewall & SD-WAN device, etc.)
x x
Monitoring & alerting management of Inflow-supported SD-WAN solution(s) for UCaaS/CCaaS circuit(s) x x
Custom Music on Hold Services x x
Secondary Cloud auto-attendant for disaster recovery & business continuity x x
Discount on Billable Professional Services 15% 20%
Unlimited Remote Moves, Adds, & Changes x
Monitoring & alerting of call quality x
UCaaS/CCaaS-related Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)
x