Support-Cloud UCaaS

Feature Gold Gold
Advantage
Platinum
Phone, Email & Web Chat Support
(5AM EST-5PM PST M-F) & Emergency After-Hours Support (24x7)
x x x
Professional Voice Talent for System Recordings x x x
Monitoring & alerting of up/down status for UCaaS/CCaaS circuit(s) x x x
Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge) x x x
Full Access to Inflow's Customer Knowledge Portal x x x
Conversation Analytics - Immediate insights and AI for your important conversations (includes up to 150 hours/mo) Learn More x x x
Cloud auto-attendant for disaster recovery & business continuity Learn More x x
Custom music on-hold services x x
Monitoring & alerting for critical path network devices (router, switch, firewall & SD-WAN device, etc.) x x
Discount on Billable Professional Services 15% 20%
Remote Moves, Adds, & Changes x
Monitoring & alerting of call quality x
UCaaS/CCaaS-related Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)
x