Support-Genesys Cloud

Feature Gold Gold
Advantage
Platinum
Phone, Email & Web Chat Support
(5AM - 5PM PST M-F) & Emergency After-Hours Support (24x7)
x x x
Professional Voice Talent for System Recordings x x x
Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s) x x x
Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge) x x x
Full Access to Inflow's Customer Knowledge Portal x x x
Conversation Analytics (includes up to 1800 hours/year) x x x
Supervisor Application Bundle x x x
Cloud Auto-Attendant or Backup Contact Center for Disaster Recovery & Business Continuity x x
Custom Music On-Hold x x
Discount on Billable Professional Services - including Technical Account Team 15% 20%
Annual Two-Day Contact Center Accelerator (CCA) Engagement x x
Remote Moves, Adds, & Changes x
Monitoring & Alerting of Call Quality x
UCaaS/CCaaS-related Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)
x