Innovative Tech Support from The Nation’s Leading Mitel / ShoreTel Reseller
Sometimes business gets messy, and when problems arise with your Mitel / ShoreTel tech support and you need immediate help from a qualified engineer. At Inflow, we took a unique approach to tech support and customer service by offering around-the-clock care, advanced training, and ongoing maintenance and upgrades to hardware and software.
Our dedication to Mitel / ShoreTel tech support is more than just mere words. Not only have we been recognized directly by ShoreTel, winning their coveted Outstanding Customer Service award every year since 2010, we maintain a 98% client satisfaction rating.
By offering flexible support and success programs, designed to provide you with immediate care when you need it most and frequent system upgrades that keep you operating optimally, we ensure that you are able to meet your communications demands and keep your customers happy.
If you have questions about our tech support packages, please contact us. A qualified engineer will be happy to show you why we are the Mitel / ShoreTel reseller of choice for businesses that understand the importance of reliable tech support.
An Overview of Our Tech Support and Maintenance Packages
At Inflow Communications, we are proud to offer two reliable maintenance and tech support packages, both of which provide you with 24/7/365 support and ongoing system upgrades – Our Gold, Gold Advantage and Platinum Plan.
Our Gold, Gold Advantage and Platinum packages are supported by the best engineers in the industry. In fact, we employ more advanced certified engineers than any other Mitel / ShoreTel reseller in the region.
|Phone & Web Chat Support
(5AM -5PM PST M-F) & Emergency After-Hours Support (24x7)
|Brightmetrics (includes up to 3 real-time dashboards)||x||x||x|
|Professional Voice Talent for System Recordings (4 production services and twenty audio recordings per year)||x||x||x|
|Inflow Cloud Backup Service (includes backups for the configuration database, call data, voicemails, and prompts)||x||x||x|
|Software Updates with Guaranteed Next Business Day Support (remotely after business hours Mondays-Thursdays)||x||x||x|
|Server Migrations (Remote support and 2 hours included)||x||x||x|
|Advanced Hardware Replacement (phone coverage optional)||x||x||x|
|Monthly Live End User and Administration Training Webinars||x||x||x|
|Full Access to Inflow's Customer Knowledge Portal||x||x||x|
|Advanced Call Recording (includes 3 months of cloud storage for recordings and will record up to 150 users)||x||x|
|Cloud Auto-Attendant for Disaster Recovery & Business Continuity||x||x|
|Conversation Analytics (includes up to 1800 hours/year)||x||x|
|Custom Music On-Hold (up to 2 per year included)||x||x|
|Discount on Billable Professional Services||15%||20%|
|Annual Two-Day Contact Center Accelerator (CCA) engagement||x||x|
|Backup Contact Center||x||x|
|Remote Moves, Adds, and Changes||x|
|Telephone Carrier Liaison Services||x|
|Inflow System Restoration Service||x|
Additional Contact Center Support Features
Mitel / ShoreTel Technical Support
Because you are supported by the best engineers in the business, fully versed in the use and application of all ShoreTel products, you can be confident that you will get a reliable answer to your questions immediately.
Don’t Let the Thought of Lost Service Keep You Up at Night
Our Inflow Support & Success Programs are yet another Mitel / ShoreTel tech support offering designed to help you quickly recover from a system failure.
One of our advanced certified engineers will install and manage an agent utility on your server designed to backup your database and all vital files to restore service lost due to a system failure. This tech support package is available to both Gold and Platinum Plan holders.
Platinum Plan users may benefit from our Inflow Total Protection Restoration Service, which allows us to remotely assist with restoring the backup on a physical server or new virtual machine. If these options aren’t available we can supply a server on location. We will follow this up by monitoring the backup, and will work with the client to ensure continuity.
When service is restored, you have the option of purchasing the new UC server or our tech support gurus will help do a migration back to your equipment.
Some Other Features of Our Mitel / ShoreTel Tech Support
In our ongoing quest to offer the best tech support and customer service of any Mitel / ShoreTel reseller, we also provide you with unbilled, on-site visits (for emergency equipment replacement within our market location).
When problems with your communications arise, the only way you stay looking good is if we help you get back on track without delay. Indeed, mere tech support isn’t always enough – you sometimes need reliable help from a qualified professional at a moment’s notice.
We invite you to browse our client satisfaction metrics for yourself. We are so confident on our level of tech support and care, we place these metrics front-and-center on our website, so you can see for yourself that we are laying the groundwork for a better way to help Mitel / ShoreTel users.
Contact Us Today and Find Out More about Our Award Winning Mitel / ShoreTel Technical Support
Modernizing your communications shouldn’t lead to worry or concerns about potential issues, or whether your ShoreTel reseller will be there for you when things go wrong. ShoreTel unified communications should streamline your enterprise, increase productivity, minimize costs, and significantly reduce response and resolution times.
Contact us today and ensure that you get the tech support you need to keep your personnel up to speed, the maintenance and upgrades you need to keep operations humming, and the personalized care you need to overcome any obstacle when things go wrong.
Your Strategic Advisor for Unified Communications & Contact Center Success
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.