ShoreTel Customer Service

  • Inflow Communication’s unrivaled customer service has been recognized by unified communication’s business leader ShoreTel
  • With a 98% Client Satisfaction Rating there is little wonder why we prominently post our satisfaction metrics online for anyone to see
  • As recipients of the prestigious ShoreTel Award for Outstanding Customer Service four of the last five years, it’s obvious we’re doing something right
  • When issues arise, you can speak to an advanced service engineer 24 hours a day, seven days a week, 365 days a year
  • If ShoreTel customer service is important to your business, Inflow Communications offers more than any other ShoreTel reseller

 

When Things Go Wrong, Customer Service Matters

In business, issues are unavoidable, but when communications are interrupted you can’t afford lengthy downtime. You purchased a ShoreTel system because you recognize its power and unique ability to modernize the way you do business, so it makes sense to work with a ShoreTel reseller that offers the best customer service available today.

At Inflow Communications, we set out to change the way businesses think about ShoreTel customer service. We not only backup our ShoreTel products with advanced training for users and ongoing tech support in the form of maintenance and upgrades, we also offer around-the-clock care from the largest team of advanced certified engineers employed by any ShoreTel dealer.

When things go wrong, you quickly discover the quality of the customer service you’re relying on to get things back in order. So, how can you trust our claims of being innovative customer service leaders?

It’s simple – merely check our satisfaction metrics out for yourself. We boast a 98% client satisfaction rating because our ShoreTel customer service is second to none. In fact, we have received ShoreTel’s Award for Outstanding Customer Service four times since 2010, and it is our intention to remain trailblazers in the customer service arena.

You can speak directly with an engineer from Inflow Communications by calling (206) 204-9621. We offer tech support and maintenance packages that offer immediate care when you need it most, backed by our award winning ShoreTel customer support team.

We Look Good Because We Make Our Clients Look Good

If you suddenly faced a system-wide business communications failure, how would it affect your reputation? Much would depend on the response from the ShoreTel dealer with which you do business. If immediate care was impossible, how would it affect your customers? How would significant downtime affect your reputation within the company?

Unfortunately, problems with tech are unavoidable. However, we understand that we will only look good if we keep you looking good. That’s why, when you face issues with your ShoreTel products, one of our advanced certified engineers immediately steps up to the plate to deliver you results – no excuses.

This customer service promise holds true 24 hours a day, 7 days a week, 365 days a year, so no matter what time of day of night you face a major problem with your ShoreTel unified communications, you can count on getting immediate care from a qualified engineer.

Why risk your reputation or the reputation of your business? Find out for yourself why some of the biggest names in business have put their trust in our award-winning ShoreTel customer support, making us the premier ShoreTel reseller in the region.

ShoreTel Customer Support

Choose a ShoreTel Customer Service Package That’s Right For Your Company


We offer two tech support packages, each supported by the best engineers in the industry and the same customer care on which we’ve built our stellar reputation.

Our Gold Plan and Platinum Plan both offer continued web-based training for admins, emergency after hours support, and our Inflow Backup Service and Analytics packages. Both plans also feature advanced hardware replacement, unlimited support during business hours, and proactive monitoring so that we know when problems arise before you do. You will also benefit from admin training, system audit, technology roadmap discussion, and a service review.

Businesses that enjoy our Platinum ShoreTel customer service protection offers unlimited access to web-based user training, telephone carrier liaison services and our Total Protection Inflow Restoration Service, which allows us to restore your server remotely on a physical server or new virtual machine.

If this proves impossible, we will supply a server on location to get you back up and running without delay. Continued monitoring of the backup will ensure continuity, and when service is restored, you can purchase the new server or we will migrate your service back to your equipment.

Both Gold and Platinum Customer Service Plan clients can enjoy our Total Protection Package, which will help you quickly recover from a system failure. This ShoreTel customer support package includes the installation and management of an agent utility on your server, which backs up your database and other vital files, which can then be restored if the system fails.

Inflow Communications – ShoreTel Customer Support that Goes the Extra Mile


When you work with us, you never have to wonder if someone qualified is going to pick up the phone. You can rest easy knowing that every customer service representative you deal with will be an advance certified engineer, fully capable of immediately addressing your issue to get it resolved as quickly as possible.

There is a reason we are recognized as the leaders in ShoreTel customer service, so give yourself peace of mind by working with the best.

Contact Us for More Information about Our Award Winning ShoreTel Customer Support


Modernizing the way your company communicates with the ShoreTel line of products should help you increase productivity while reducing costs. Your response and resolution times should also skyrocket. By working with us at Inflow Communications, you can enjoy all of the benefits of modernized communications without having to worry that your customer service will fall short.

Our business is to keep your business looking good, and we accomplish this by designing and deploying ShoreTel systems custom tailored to your needs, and then backing it up with the finest customer service in the industry.

Contact us today at (206) 204-9621 to find out more.

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