Speed of response. Communicating with urgency. Speed of resolution.
Unfiltered, real-time data directly from our help desk system. This is how much we trust our team!
Customer Support Comments
Most recent survey responses from our customers
David’s knowledge and experience are superior. He
has a can do attitude and great attention to detail. He makes sure the
customer is taken care of.
Always has a smile in his voice. Willing to help
Thank you for the wonderful support “not only this time” but every
single time you have provided me! Your excellent customer service
skills, positive attitude, professionalism and skillset is greatly
Thank you Scotty for getting through a lot of confusing instructions to
find the solution.
I’m always excited to learn new stuff from Scotty when working on
troubles. Thanks for taking the time to teach as well as fix problems
Ezer was a pleasure to work with and he persisted with solving our
complex problem with little given information. I’ve worked with Ezer
multiple times at this point and the second I hear him on the line I feel
Kayla is always awesome to work with…..thank you so much!!
He knew exactly what the issue was so I was able to contact the get this
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We will be out of the office on Friday, July 3rd, 2020, in observance of Independence Day. During this time, our emergency on-call will be able to handle any system outages or emergency issues that arise. For non-emergency issues, we will be back in the office on Monday, July 6th, 2020.