Speed of response. Communicating with urgency. Speed of resolution.
Unfiltered, real-time data directly from our help desk system. This is how much we trust our team!
Customer Support Comments
Most recent survey responses from our customers
Paul was fantastic, and was able to get us fixed quickly!
Ezer is always a pleasure to work with and he provides excellent service.
David was really great about explaining the technical reason for this issue and how it was resolved.
Scotty never fails to cut to the chase when troubleshooting an issue and is quick with a working resolution.
Scotty was excellent.
Excellent service. Knowledgeable and friendly!
Thank you for getting back to me very quickly regarding sip integration.
Another great support experience. Kayla did a great job planning the upgrade, gave us good info on what to do before the upgrade (stop services, snapshot server, etc), and completed the upgrade in the time she expected. It went incredibly smoothly
David was really great- he listened and gave a complete answer as well as offered more in-depth technical knowledge so I could take notes to (hopefully) be able to handle this on my own next time.
I know if Jinn answers my call – the problem gets resolved quickly. Jinn is very knowledgeable and always great to work with. Thanks Jinn!
Jason was a pleasure to work with and very knowledgeable !
David did a great job trying many things to help me, he was so wonderful!