Customer Support

The unified communications industry is plagued by rampant mediocrity. We’ve rejected this norm by building our company around the three aspects below. With this foundation, we’re able to provide unforgettable customer experiences, which is attested by our <2% customer attrition rate. We’ve set this high standard and employ many programs to keep us achieving it day after day.

Rapid Response

Communicating with Urgency

Speed of Resolution

Innovative Support Programs

Find out why Inflow’s customer support was rated #1 in customer satisfaction among global ShoreTel partners. We guarantee to be 8x faster than our competitors and reward our employees based on speed of response, resolution and customer happiness.

Select a package to see what’s included:

Gold Advantage


As a minimum, ALL Inflow support customers get:

  • 24 x 7 x 365 telephone, email, web chat and knowledge base access
  • All software and labor to upgrade
  • Hardware maintenance
  • Proactive monitoring and resolution for critical components
  • Database backup in our secure data centers
  • Free live monthly user and administration training
  • Annual on-site visits for roadmap discussions, system “best practice” adherence and training
  • Inflow Analytics – Custom “single pane of glass” reporting and Business Intelligence (BI) tools built exclusively for ShoreTel:

Sign up for a free System Audit

Our ShoreTel expert engineers will analyze your system architecture and provide a report that shows you how to get your system up to “best practice” standards

Inflow Analytics

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Your ShoreTel/Mitel System is collecting Real Time Data for every single phone call. Our unique INFLOW ANALYTICS  tool can provide deeper insights across the entire customer experience and interaction when a customer calls your company. Learn More