The unified communications industry is plagued by rampant mediocrity. We’ve rejected this norm by building our company around the three aspects below. With this foundation we’re able to provide unforgettable customer experiences, which is attested by our <2% customer attrition rate. We’ve set this high standard and employ many programs to keep us achieving it day after day.
Innovative Support Programs
Find out why Inflow’s customer support was rated #1 in customer satisfaction among global ShoreTel partners. We guarantee to be 8x faster than our competitors and reward our employees based on speed of response, resolution and customer happiness.
As a minimum, ALL Inflow support customers get:
- 24 x 7 x 365 telephone, email, web chat and knowledge base access
- All software and labor to upgrade
- Hardware maintenance
- Proactive monitoring and resolution for critical components
- Database backup in our secure data centers
- Free live monthly user and administration training
- Annual on-site visits for roadmap discussions, system “best practice” adherence and training
- Inflow Analytics – Custom “single pane of glass” reporting and Business Intelligence (BI) tools built exclusively for ShoreTel:
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endpoints around the world