Success Programs

Industry-Leading Innovative Support & Success Programs

Customer service is a top priority here at Inflow. That’s why we offer flexible maintenance and support plans to provide you with around the clock support and frequent system upgrades to keep your system operating at peak performance.

Mitel/ShoreTel Success Program

Feature	Gold	Gold Advantage	Platinum
Phone, Email & Web Chat Support (5AM -5PM PST M-F) & Emergency After-Hours Support (24x7)	x	x	x
Brightmetrics (including pre-built core system report & dashboard templates)	x	x	x
Professional Voice Talent for System Recordings	x	x	x
Inflow Cloud Backup Service	x	x	x
Software Updates with Guaranteed Next Business Day Support	x	x	x
Server Migrations (Remote support and 2 hours included)	x	x	x
Advanced Hardware Replacement (phone coverage optional)	x	x	x
Monthly Live End User and Administration Training Webinars	x	x	x
Full Access to Inflow's Customer Knowledge Portal	x	x	x
Advanced Call Recording (incl.150 extensions)		x	x
Cloud Auto-Attendant for Disaster Recovery & Business Continuity		x	x
Conversation Analytics (includes up to 1800 hours/year)		x	x
Custom Music On-Hold		x	x
Discount on Billable Professional Services		15%	20%
Annual Two-Day Contact Center Accelerator (CCA) engagement		x	x
Backup Contact Center		x	x
Remote Moves, Adds, and Changes			x
Telephone Carrier Liaison Services			x
Inflow System Restoration Service			x

Genesys Cloud Success Program

Feature	Gold	Gold Advantage	Platinum
Phone, Email & Web Chat Support (5AM - 5PM PST M-F) & Emergency After-Hours Support (24x7)	x	x	x
Professional Voice Talent for System Recordings	x	x	x
Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s)	x	x	x
Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge)	x	x	x
Full Access to Inflow's Customer Knowledge Portal	x	x	x
Conversation Analytics (includes up to 1800 hours/year)	x	x	x
Supervisor Application Bundle	x	x	x
Cloud Auto-Attendant or Backup Contact Center for Disaster Recovery & Business Continuity		x	x
Custom Music On-Hold		x	x
Discount on Billable Professional Services - including Technical Account Team		15%	20%
Annual Two-Day Contact Center Accelerator (CCA) Engagement		x	x
Remote Moves, Adds, & Changes			x
Monitoring & Alerting of Call Quality			x
UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)			x

RingCentral Success Program

Feature	Gold	Platinum
Phone, Email & Web Chat Support (5AM - 5PM PST M-F) & Emergency After-Hours Support (24x7)	x	x
Professional Voice Talent for System Recordings	x	x
Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s)	x	x
Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge)	x	x
Full Access to Inflow's Customer Knowledge Portal	x	x
Discount on Billable Professional Services - including Technical Account Team		20%
Custom Music On-Hold		x
Annual Remote Contact Center Accelerator (CCA) Engagement for Applicable Contact Centers		x
Remote Moves, Adds, & Changes		x
Monitoring & Alerting of Call Quality		x
UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)		x