Industry-Leading Innovative Success Programs

Customer service is a top priority here at Inflow. That’s why we offer flexible maintenance and support plans to provide you with around the clock support and frequent system upgrades to keep your system operating at peak performance.

Mitel/ShoreTel Success Program

Mitel/ShoreTel Success Program

Feature Gold Gold Advantage Platinum
Advanced Hardware Replacement
(phone coverage optional)
x x x
Software Updates/Upgrades with Guaranteed Next Day Support x x x
Unlimited Phone, Email & Web Chat Support
(8AM EST-5PM PST M-F)
x x x
Emergency After-Hours Support
(7×24)
x x x
Network Monitoring & Diagnostic Software for Core ShoreTel System x x x
Proactive Monitoring & Response to Critical Alarms x x x
Inflow Cloud Backup Service x x x
Inflow Analytics powered by BrightMetrics
(Enhanced usage, tracking and system configuration reports)
x x x
Pre-Built Core System Report & Dashboard Templates x x x
Monthly Live User Training
(We provide monthly training webinars for your continued education free of charge)
x x x
Monthly Live Administration Training
(We provide monthly training webinars for your continued education free of charge)
x x x
Full Access to Inflow's Knowledge Base
(Training videos, tech articles & white papers)
x x x
Professional Voice Talent for System Recordings x x x
Server Migrations
(Remote support and 2 hours per upgrade)
x x x
Network Monitoring & Diagnostic Software for Core Network Equipment x x
Advanced Call Recording
(Includes 3 months of cloud storage for recordings and up to 50 concurrent recordings per site...Learn More)
x x
Custom Music On Hold x x
Cloud Auto-Attendant for Disaster Recovery & Business Continuity x x
Unlimited Remote Moves, Adds, and Changes x
Telephone Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up, and Escalation until Resolution)
x
25% Labor Discount on Billable Professional Services x
Inflow Restoration Service
(If your server should fail, for any reason, we can remotely assist with restoring the backup on a new virtual machine or physical server.)
x

Additional Contact Center Support Features

Feature Gold Gold
Advantage
Platinum
Pre-Built Contact Center Report & Dashboard Templates x x x
Annual Two-day Contact Center Success Manager (CCSM) Engagement Assessment & Report
(click here to learn more about our CCSM program)
x x
Ongoing Monthly Contact Center Success Manager (CCSM) Consulting Hours
(hours vary by need)
x
Cloud UCaaS & CCaaS Success Program

Cloud UCaaS & CCaaS Success Program

Feature Gold Gold
Advantage
Platinum
Unlimited Phone, Email & Web Chat Support
(8AM EST-5PM PST M-F)
x x x
Emergency After-Hours Support
(7×24)
x x x
Monitoring & alerting of up/down status for UCaaS/CCaaS circuit(s) x x x
Monthly Live User Training x x x
Monthly Live Administration Training x x x
Full Access to Inflow’s Knowledgebase x x x
Professional Voice Talent for System Recordings x x x
Monitoring & alerting for critical path network devices
(Router, switch, firewall & SD-WAN device, etc.)
x x
Monitoring & alerting management of Inflow-supported SD-WAN solution(s) for UCaaS/CCaaS circuit(s) x x
Custom Music on Hold Services x x
Secondary Cloud auto-attendant for disaster recovery & business continuity x x
Unlimited Remote Moves, Adds, & Changes x
Monitoring & alerting of call quality x
UCaaS/CCaaS-related Carrier Liaison Services
(Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution)
x
25% Labor Discount on Billable Professional Services x

Additional Contact Center Support Features

Feature Gold Gold
Advantage
Platinum
Annual Two-day Contact Center Success Manager (CCSM) Engagement Assessment & Report
(click here to learn more about our CCSM program)
x x
Ongoing Monthly Contact Center Success Manager (CCSM) Consulting Hours
(hours vary by need)
x

Contact Us Today

to find out the benefits of partnering with Inflow to design, deploy and optimize your unified communications solution.

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We Love Feedback! Hear from Unified Communications Customer SagaCity Media

At Inflow we believe some of the best advice potential customers can receive comes from other people who have already gone through the process of switching to a ShoreTel® IP phone system.
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