Education & Continued Adoption

Unified Communications does not happen the minute your new solution is deployed. This is a continual process in understanding the ways you can leverage the technology to your advantage. New features, integrations, and evolving business needs necessitate the mindset that your unified communications should never be static. Customers read our blog or attend webinars to learn how to make the most of their Unified Communications technology. Making sure we are doing all we can to educate now and in the future is a cornerstone of who we are at Inflow.

Training

Of course training is part of the onboarding process, however, one thing that is constant in business is change. As your business changes so will your training needs, and Inflow is your partner to make certain your team is in the know on how to leverage your solution now and in the future. Having our customer success managers as part of your team to help train new team members and administrators can mean the difference between frustration and understanding. We deliver on our commitment to your success long after the solution is implemented.

System Best Practices

Working across multiple industries means having a wealth of knowledge to pull from on how companies are utilizing their solution. Sharing those best practices and industry knowledge with our customers helps everyone, ourselves included. Through our knowledge base, webinars, emails, and continual education we make sure you are always up to date with your technology.

Support

When you partner with Inflow, you partner with an industry leader in delivering on our commitments. We display our customer happiness metrics in real time because we know how important having your questions answered is to your business. Call, email, chat, however you want to contact our team is perfectly fine with us. Just know you have a team of experts on your side when you need it.

Leveraging Analytics to Get the Most of Your Unified Communications Solution

Having the right reporting in place to understand if you are getting the most out of your solution, having the right metrics tracked and measured, or understanding what calls are consuming the majority of your time are a few of the ways we help you understand the analytics that matters to your business. What is meaningful to one company may not be meaningful to yours, that is why we take the time to set up the reporting and analytics customized to what matters for you. Having the right dashboard in place can help you bring operational efficiency and clarity to your Unified Communications.