The Technical Account Team program has been built to provide a more agile way to deliver ongoing education, enablement, and enhancements for your Genesys Cloud environment. Inflow has found in working with hundreds of customers’ contact centers that this mission-critical part of the organization often has great potential that isn’t fully realized. In part, it’s because the contact center operations and IT teams are busy keeping the day-to-day and large projects going, but the incremental, continuous opportunities for improvement are missed. Additionally, Genesys Cloud is evolving at a rapid pace. Without a model to help you filter through the enhancements and adopt the ones that can help your organization, you are missing the opportunities to maximize your technology and customer experience.
Seeing this need, Inflow has created the Technical Account Team program for you. Your customers’ needs evolve, Genesys Cloud evolves, and we’ll help keep your contact center technology and operations evolving as well.