Evaluate More Contact Center Agent Conversations In Significantly Less Time
Being able to score a conversation with the X’s & O’s of what makes a satisfactory call should be automated, and with Observe AI that is now a reality. The number one asset for anyone is time, and Observe delivers everyone in your Contact Center their time back.
Agents, Quality Assurance, Supervisors, Managers & the CEO, time is at a premium and being able to deliver actionable feedback & reporting that is important to them. Checking the boxes is one thing, contextual feedback in the moment is priceless and accelerates the Agent growth process on an entirely new level.