The part of your organization that handles the heaviest share of customer interactions (we’ll call it a “contact center” for ease) is often an interesting intersection of business goals, operations, technology, and culture. Inflow has found in working with hundreds of customers’ contact centers that this mission-critical part of the organization often has great potential that isn’t fully realized. In part, it’s because it’s a deceptively complex part of the organization that requires great understanding and alignment from several disciplines such as business intelligence, operations, and human resources.
Seeing this need, and having the right blend of people and expertise to impact contact centers positively, Inflow has created the Contact Center Accelerator (CCA) program. The result of the program is a fresh perspective, holistic understanding, and identified areas of opportunity for an organization to enhance its contact center.