Remote Access Platform Change

Inflow Communications utilizes the remote access platform GoToAssist. This tool allows our support team to provide quick and secure access to your communication system for troubleshooting purposes.

We ask that all customers complete the Remote Access Form on this page to get GoToAssist installed.

Summary

  1. Customer completes the online Remote Access Form
  2. Inflow will Install GoToAssist during a remote access session
  3. Inflow will confirm functionality of the tool on your system

Additional Details and FAQs

Software Installation & Requirements

  • Inflow staff will perform installation of the GoToAssist Client software on requested ShoreTel servers.
  • Generally, these steps do not require a reboot or come with any impact to ShoreTel services.
  • System security of your UC system is important to us, please visit GoToAssist to learn more about full features and specifications.
  • We understand that some customers are unable to use remote access tools due to legal policies. Our team is understanding of these situations and will work with you through the best approach.
  • Give our Support team a call if you have additional questions.

Please Fill out the Form

Completion of this form is required for Inflow Support staff to maintain remote support access to your system.