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Contact Center

All/Contact Center Blogs/Contact Center Case Studies/Contact Center Videos/Contact Center Whitepapers

February 4, 2020/by Brendan Polk

The Evolution of the Contact Center Roaring Into 2020 & Beyond

January 29, 2020/by Brendan Polk

How to Create the Perfect Rollout of a New Cloud Phone System

January 9, 2020/by Brendan Polk

Want 15 percent less customer churn?

January 7, 2020/by Brendan Polk

Up your QA coverage from 2 percent to 100

December 19, 2019/by Brendan Polk

Your “Voice of the Customer” Program

December 6, 2019/by Brendan Polk

Is Voice your Omnichannel Analytics Blind Spot?

October 23, 2019/by Brendan Polk

What Does MiContact Center Business Have To Offer?

October 1, 2019/by Brendan Polk

Mitel’s MiContact Center Business And Why It Matters to You

September 3, 2019/by Brendan Polk

How Twilio Can Enhance Your Customer Experience

August 19, 2019/by Brendan Polk

Highlights, Trends, And Bold Predictions From Genesys Xperience 2019

February 4, 2020/by Brendan Polk

The Evolution of the Contact Center Roaring Into 2020 & Beyond

January 29, 2020/by Brendan Polk

How to Create the Perfect Rollout of a New Cloud Phone System

January 9, 2020/by Brendan Polk

Want 15 percent less customer churn?

January 7, 2020/by Brendan Polk

Up your QA coverage from 2 percent to 100

December 19, 2019/by Brendan Polk

Your “Voice of the Customer” Program

December 6, 2019/by Brendan Polk

Is Voice your Omnichannel Analytics Blind Spot?

October 23, 2019/by Brendan Polk

What Does MiContact Center Business Have To Offer?

October 1, 2019/by Brendan Polk

Mitel’s MiContact Center Business And Why It Matters to You

September 3, 2019/by Brendan Polk

How Twilio Can Enhance Your Customer Experience

August 19, 2019/by Brendan Polk

Highlights, Trends, And Bold Predictions From Genesys Xperience 2019

May 25, 2017/by Brendan Polk

Online Trading Academy Case Study

April 5, 2017/by Brendan Polk

Killington Resort Case Study

June 14, 2016/by Brendan Polk

Consonus Health Care

February 23, 2016/by Brendan Polk

Zillow

September 3, 2016/by Inflow Communications

Watch this 1 minute video. Contact Center mistakes to avoid

August 27, 2014/by Brendan Polk

Video: How To Change Your ShoreTel® Auto Attendant Greeting

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 6, 2016/by Inflow Communications

Driving Agent Engagement

October 5, 2016/by Inflow Communications

PureCloud Competitive Advantages

April 17, 2016/by Inflow Communications

Leveraging Contact Center Data for Dynamic Results

February 20, 2016/by Inflow Communications

Contact Center Metrics and Beyond the Obvious

July 14, 2015/by Inflow Communications

Everything you Need to Know About Hybrid Unified Communications

July 14, 2015/by Inflow Communications

The Number One Mistake When Choosing a Unified Communications Solution

Read More Contact Center

Mitel/ShoreTel

All/Mitel/ShoreTel Blogs/Mitel/ShoreTel Case Studies/Mitel/ShoreTel Tech Resources/Mitel/ShoreTel Videos/Mitel/ShoreTel White Papers

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

January 23, 2020/by Brendan Polk

Leupold Targets Inflow To Continue A Tradition Of Customer Experience Over a Century and Counting

mitel tech resources

December 30, 2019/by Brendan Polk

How to Configure DHCP for Mitel IP Phones

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

mitel tech resources

December 30, 2019/by Brendan Polk

How to Configure DHCP for Mitel IP Phones

mitel tech resources

October 24, 2019/by Brendan Polk

How to Create a Holiday Schedule on Your ShoreTel Connect System

mitel tech resources

October 18, 2019/by Brendan Polk

Latest Mitel MiVoice Connect Release R19.1 and New 6900 Series Phones

August 7, 2019/by Brendan Polk

Never Miss A Microsoft Update For Your Mitel Connect Phone System

July 25, 2019/by Brendan Polk

Is The Communications World Heading Back To Where It All Started?

mitel tech resources

July 19, 2019/by Brendan Polk

Dealing with Robo-Dialers and Nuisance Calls on your Mitel/ShoreTel System

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

January 23, 2020/by Brendan Polk

Leupold Targets Inflow To Continue A Tradition Of Customer Experience Over a Century and Counting

September 27, 2019/by Brendan Polk

Q&A With Maverick Transportation IT Manager

September 25, 2019/by Brendan Polk

Q&A with Wauna FCU: Unified Communications Transformation

los angeles pacific university cloud contact center success story image

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

northstar memorial group case study image

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

mitel tech resources

December 30, 2019/by Brendan Polk

How to Configure DHCP for Mitel IP Phones

mitel tech resources

October 24, 2019/by Brendan Polk

How to Create a Holiday Schedule on Your ShoreTel Connect System

mitel tech resources

October 18, 2019/by Brendan Polk

Latest Mitel MiVoice Connect Release R19.1 and New 6900 Series Phones

mitel tech resources

July 19, 2019/by Brendan Polk

Dealing with Robo-Dialers and Nuisance Calls on your Mitel/ShoreTel System

important mitel end of life updates

June 29, 2019/by Brendan Polk

Important Mitel End of Life Update

customer success management it's more than you think

June 28, 2019/by Brendan Polk

Customer Success Management: It’s More Than You Think

August 13, 2014/by Brendan Polk

Video: Learn How To Report Trunk Activity in ShoreTel® Director

August 6, 2014/by Brendan Polk

Video: Resetting Your Password in ShoreTel® Director

July 31, 2014/by Brendan Polk

Watch the Video Tutorial: How to Set Up ShoreTel® Director System Administrator and Assigning Roles

June 25, 2014/by Brendan Polk

New Video Tutorial Explores ShoreTel® Director Reporting Capabilities

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

February 17, 2016/by Inflow Communications

Cloud or Onsite VoIP? Which Direction Should I Go?

Read More ShoreTel

Mitel/ShoreTel Tech Resources

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

mitel tech resources

December 30, 2019/by Brendan Polk

How to Configure DHCP for Mitel IP Phones

mitel tech resources

October 24, 2019/by Brendan Polk

How to Create a Holiday Schedule on Your ShoreTel Connect System

mitel tech resources

October 18, 2019/by Brendan Polk

Latest Mitel MiVoice Connect Release R19.1 and New 6900 Series Phones

mitel tech resources

July 19, 2019/by Brendan Polk

Dealing with Robo-Dialers and Nuisance Calls on your Mitel/ShoreTel System

important mitel end of life updates

June 29, 2019/by Brendan Polk

Important Mitel End of Life Update

customer success management it's more than you think

June 28, 2019/by Brendan Polk

Customer Success Management: It’s More Than You Think

mitel tech resources

June 25, 2019/by Brendan Polk

SIP Virtualization and Why the Right Session Border Controller is Important

mitel tech resources

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

mitel tech resources

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

ShoreTel_Tech_Resources

July 11, 2018/by Brendan Polk

How to Export a Wave File from the ShoreTel Auto Attendant Menu

May 30, 2018/by Brendan Polk

Frequently Asked Questions when upgrading to ShoreTel Connect

ShoreTel_Tech_Resources

February 24, 2018/by Brendan Polk

How to Configure Redundancy in the ShoreTel System

ShoreTel_Tech_Resources

January 25, 2018/by Brendan Polk

End of Life News For Popular ShoreTel Switches

ShoreTel_Tech_Resources

December 16, 2017/by Brendan Polk

How to Use Skype for Business with ShoreTel Connect

mitel tech resources

October 13, 2017/by Brendan Polk

How to Add a Remote User to the Edge Gateway

ShoreTel_Tech_Resources

September 23, 2017/by Brendan Polk

ShoreTel Connect Upgrade: Key Learnings & Gotchas

ShoreTel_Tech_Resources

September 18, 2017/by Brendan Polk

How To Add ShoreTel Anti-Virus Folder Exclusions

June 14, 2017/by Brendan Polk

How To Create a Quick Access Toolbar with ShoreTel Connect

June 13, 2017/by Brendan Polk

How To Make a Favorite Contacts List in Your ShoreTel Connect Client

May 18, 2017/by Brendan Polk

How To Deploy & Configure a Virtual ShoreTel Switch Using VMware

April 6, 2017/by Brendan Polk

6 Ways to Avoid Toll Fraud in Your ShoreTel System

December 19, 2016/by Brendan Polk

How to Setup Messages.app to IM with ShoreTel

October 13, 2016/by Inflow Communications

ShoreTel How To Block Fax Voice Calls System Wide

October 13, 2016/by Inflow Communications

How to Fix a ShoreTel Firmware Version Mismatch 0

September 13, 2016/by Inflow Communications

ShoreTel How to Increase Extension Length from 4 to 5 Digits

September 13, 2016/by Inflow Communications

How to Delete Outlook Contacts from ShoreTel Connect Client

September 13, 2016/by Inflow Communications

How to Check Voicemail Remotely with ShoreTel

September 13, 2016/by Inflow Communications

ShoreTel How to Add DID Ranges to a Trunk Group

September 13, 2016/by Inflow Communications

How to Program Buttons on a ShoreTel IP Phone

September 3, 2016/by Inflow Communications

ShoreTel 911 Calls Can Have Direct Access or Require Trunk Access Code

August 9, 2016/by Inflow Communications

ShoreTel Route Point for Permanent External Forward

August 9, 2016/by Inflow Communications

ShoreTel Event Filter Setup and Useful Events

August 9, 2016/by Inflow Communications

ShoreTel How to Assign User 400-Series Phone

August 9, 2016/by Inflow Communications

ShoreTel How to Create a User on Various ShoreTel Platforms

August 9, 2016/by Inflow Communications

ShoreTel How to Make a Basic Workgroup

June 17, 2016/by Inflow Communications

ShoreTel Communicator Web vs Desktop

June 17, 2016/by Inflow Communications

ShoreTel Connect CAS Failure Host Not Found

June 16, 2016/by Inflow Communications

ShoreTel How to Create a Workflow

May 17, 2016/by Inflow Communications

ShoreTel How to Change IP Addresses on ShoreTel Switches

April 17, 2016/by Inflow Communications

ShoreTel Manually Setting IP Values ShoreTel Phones

April 17, 2016/by Inflow Communications

ShoreTel How to Configure Silent Monitoring

Blogs

All/Blogs/Contact Center Blogs/Mitel/ShoreTel Blogs

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

February 4, 2020/by Brendan Polk

The Evolution of the Contact Center Roaring Into 2020 & Beyond

January 29, 2020/by Brendan Polk

How to Create the Perfect Rollout of a New Cloud Phone System

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

February 4, 2020/by Brendan Polk

The Evolution of the Contact Center Roaring Into 2020 & Beyond

January 29, 2020/by Brendan Polk

How to Create the Perfect Rollout of a New Cloud Phone System

February 4, 2020/by Brendan Polk

The Evolution of the Contact Center Roaring Into 2020 & Beyond

January 29, 2020/by Brendan Polk

How to Create the Perfect Rollout of a New Cloud Phone System

January 9, 2020/by Brendan Polk

Want 15 percent less customer churn?

January 7, 2020/by Brendan Polk

Up your QA coverage from 2 percent to 100

December 19, 2019/by Brendan Polk

Your “Voice of the Customer” Program

December 6, 2019/by Brendan Polk

Is Voice your Omnichannel Analytics Blind Spot?

October 23, 2019/by Brendan Polk

What Does MiContact Center Business Have To Offer?

October 1, 2019/by Brendan Polk

Mitel’s MiContact Center Business And Why It Matters to You

September 3, 2019/by Brendan Polk

How Twilio Can Enhance Your Customer Experience

August 19, 2019/by Brendan Polk

Highlights, Trends, And Bold Predictions From Genesys Xperience 2019

mitel tech resources

March 25, 2020/by Brendan Polk

How to Free Up Resources on Your ShoreTel/Mitel Switches

mitel tech resources

March 18, 2020/by Brendan Polk

How to Add a User to the Mitel Mobility Router

March 17, 2020/by Brendan Polk

5 Things to Consider When Setting Up a Remote Workforce on Your Mitel MiVoice Connect System (Infographic)

mitel tech resources

February 14, 2020/by Brendan Polk

Mitel/ShoreTel Connect Frequently Asked Questions – February 2020 Edition

mitel tech resources

December 30, 2019/by Brendan Polk

How to Configure DHCP for Mitel IP Phones

mitel tech resources

October 24, 2019/by Brendan Polk

How to Create a Holiday Schedule on Your ShoreTel Connect System

mitel tech resources

October 18, 2019/by Brendan Polk

Latest Mitel MiVoice Connect Release R19.1 and New 6900 Series Phones

August 7, 2019/by Brendan Polk

Never Miss A Microsoft Update For Your Mitel Connect Phone System

July 25, 2019/by Brendan Polk

Is The Communications World Heading Back To Where It All Started?

mitel tech resources

July 19, 2019/by Brendan Polk

Dealing with Robo-Dialers and Nuisance Calls on your Mitel/ShoreTel System

Read More Blogs

Case Studies

All/Contact Center Case Studies/Mitel/ShoreTel Case Studies

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

January 23, 2020/by Brendan Polk

Leupold Targets Inflow To Continue A Tradition Of Customer Experience Over a Century and Counting

September 27, 2019/by Brendan Polk

Q&A With Maverick Transportation IT Manager

September 25, 2019/by Brendan Polk

Q&A with Wauna FCU: Unified Communications Transformation

los angeles pacific university cloud contact center success story image

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

northstar memorial group case study image

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

May 25, 2017/by Brendan Polk

Online Trading Academy Case Study

April 5, 2017/by Brendan Polk

Killington Resort Case Study

June 14, 2016/by Brendan Polk

Consonus Health Care

February 23, 2016/by Brendan Polk

Zillow

March 12, 2020/by Brendan Polk

The New 911 Laws and FCC Requirements for Your Phone System

March 11, 2020/by Brendan Polk

Helping the CDC with Your CC (Contact Center)

March 5, 2020/by Brendan Polk

2019 Customer Spotlight Award Recipient: Company Nurse

February 19, 2020/by Brendan Polk

Amplifying the Customer Experience In The Contact Center For Disc Makers

January 23, 2020/by Brendan Polk

Leupold Targets Inflow To Continue A Tradition Of Customer Experience Over a Century and Counting

September 27, 2019/by Brendan Polk

Q&A With Maverick Transportation IT Manager

September 25, 2019/by Brendan Polk

Q&A with Wauna FCU: Unified Communications Transformation

los angeles pacific university cloud contact center success story image

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

northstar memorial group case study image

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

Read More Case Studies

Videos

All/Cloud Videos/Connect Training Videos/Contact Center Videos/ShoreTel videos

April 2, 2020/by Brendan Polk

How to Set Up the Edge Gateway to Enable Remote Workers on the Mitel Platform

April 2, 2020/by Brendan Polk

An IT Administrator’s View on Work From Home Unified Communications Tools

April 2, 2020/by Brendan Polk

Broadening Your Customer Engagement Strategy

April 2, 2020/by Brendan Polk

How to Configure Remote Phones – Mitel MiVoice Connect

April 2, 2020/by Brendan Polk

Remote Working Options for Your Mitel MiVoice Connect System

April 2, 2020/by Brendan Polk

Quickly Enabling Your Remote Workforce – A Virtual Town Hall Discussion

April 2, 2020/by Brendan Polk

Genesys PureCloud User Training

April 2, 2020/by Brendan Polk

After-Call Phone Surveys are DEAD

April 2, 2020/by Brendan Polk

Mitel/ShoreTel Administrator Training: Users and User Groups

April 2, 2020/by Brendan Polk

New 911 Laws & FCC Regulations for Your Phone System

April 2, 2020/by Brendan Polk

Mitel/ShoreTel Connect Client: End User Training

April 2, 2020/by Brendan Polk

Mitel’s Migration Plans for Your Contact Center

April 2, 2020/by Brendan Polk

Your Customer’s Voice: Conversation Analytics 101

April 2, 2020/by Brendan Polk

Brightmetrics 101: Dashboards, Reports & More in Genesys PureCloud

April 2, 2020/by Brendan Polk

How To Packet Capture: Mitel/ShoreTel Training for Administrators

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 10

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 9

April 2, 2020/by Brendan Polk

The State of Contact Center as a Service in 2019 (CCaaS) – Part 2

April 2, 2020/by Brendan Polk

The State of Contact Center as a Service in 2019 (CCaaS) – Part 1

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 8

January 29, 2020/by Brendan Polk

Mitel MiCloud Connect Solutions Overview

January 22, 2020/by Brendan Polk

Mitel/ShoreTel: How to Apply SSL Certificates for the Edge Gateway and More

January 22, 2020/by Brendan Polk

Mitel/ShoreTel 14.2 to Connect Migration: What to Expect

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 7

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 6

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 5

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 4

October 30, 2019/by Brendan Polk

How to Troubleshoot Mitel/ShoreTel ECC Using Diagnostics

October 30, 2019/by Brendan Polk

Using 911 Caller ID on Your Mitel/ShoreTel Phone System

October 30, 2019/by Brendan Polk

How to Use Wrap Codes with Mitel/ShoreTel Enterprise Contact Center (ECC)

October 30, 2019/by Brendan Polk

Three Contact Center Trends That Might Surprise You

October 30, 2019/by Brendan Polk

Remote Working Series | Part 6 – Creating a Culture

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 3

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 2

October 30, 2019/by Brendan Polk

Remote Working Series | Part 5 – The Evolution of Measuring & Reporting

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 1

October 9, 2019/by Brendan Polk

Remote Working Series | Part 4 – Measuring & Reporting

October 9, 2019/by Brendan Polk

Mitel/ShoreTel: Simple & Reliable Disaster Recovery

October 9, 2019/by Brendan Polk

Mitel/ShoreTel Enterprise Contact Center (ECC) Fundamentals for Administrators

October 9, 2019/by Brendan Polk

Brightmetrics 101: Getting Valuable Insights, Quickly

September 21, 2019/by Brendan Polk

Contact Center Automation and AI: Part 1

September 11, 2019/by Brendan Polk

5 Ways to Enhance Customer Experience using Twilio

September 11, 2019/by Brendan Polk

How to Troubleshoot Mitel/ShoreTel Call Issues using Brightmetrics

September 7, 2019/by Brendan Polk

What is Mitel’s New MiContact Center Business? (MiCC)

September 7, 2019/by Brendan Polk

The “Non-Contact-Center” Contact Center

September 7, 2019/by Brendan Polk

Remote Working Series | Part 3 – Recruiting & Retention

August 23, 2019/by Brendan Polk

How to Improve Customer Experience using CRM Integrations with your Contact Center

August 23, 2019/by Brendan Polk

Key KPI’s for Customer Experience

August 23, 2019/by Brendan Polk

Best Practices for Hunt Groups vs Workgroups with Your Mitel/ShoreTel Connect

August 23, 2019/by Brendan Polk

Remote Working Series | Part 2 – Collaboration

April 2, 2020/by Brendan Polk

How to Set Up the Edge Gateway to Enable Remote Workers on the Mitel Platform

April 2, 2020/by Brendan Polk

An IT Administrator’s View on Work From Home Unified Communications Tools

April 2, 2020/by Brendan Polk

Quickly Enabling Your Remote Workforce – A Virtual Town Hall Discussion

October 30, 2019/by Brendan Polk

Remote Working Series | Part 6 – Creating a Culture

October 30, 2019/by Brendan Polk

Remote Working Series | Part 5 – The Evolution of Measuring & Reporting

October 9, 2019/by Brendan Polk

Remote Working Series | Part 4 – Measuring & Reporting

September 7, 2019/by Brendan Polk

The “Non-Contact-Center” Contact Center

September 7, 2019/by Brendan Polk

Remote Working Series | Part 3 – Recruiting & Retention

August 23, 2019/by Brendan Polk

How to Improve Customer Experience using CRM Integrations with your Contact Center

August 23, 2019/by Brendan Polk

Key KPI’s for Customer Experience

August 23, 2019/by Brendan Polk

Remote Working Series | Part 2 – Collaboration

August 9, 2019/by Brendan Polk

What is Conversation Analytics?

August 8, 2019/by Brendan Polk

Remote Working Series | Part 1 – Our Journey

August 2, 2019/by Brendan Polk

How Twilio Can Enhance Your Customer Experience

May 24, 2019/by Brendan Polk

Migrating to Mitel MiCloud Connect

May 24, 2019/by Brendan Polk

Using the Cloud for Disaster Recovery

April 26, 2019/by Brendan Polk

How Does Cloud-Based Video Fit into Your Unified Communications Strategy?

April 25, 2019/by Brendan Polk

The Rise of RingCentral & UCaaS

April 25, 2019/by Brendan Polk

The State of UCaaS in 2019

August 23, 2019/by Brendan Polk

Best Practices for Hunt Groups vs Workgroups with Your Mitel/ShoreTel Connect

July 9, 2019/by Brendan Polk

Mitel MiVoice Connect Client – Full Training

April 24, 2019/by Brendan Polk

Voicemail Greeting | Mitel MiVoice Connect Client

April 24, 2019/by Brendan Polk

Voicemail Settings | Mitel MiVoice Connect Client

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 2 (2019)

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 1 (2019)

March 14, 2019/by Brendan Polk

Using the Mitel MiVoice Mobility Client

January 25, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client (2019)

April 2, 2020/by Brendan Polk

Broadening Your Customer Engagement Strategy

April 2, 2020/by Brendan Polk

Genesys PureCloud User Training

April 2, 2020/by Brendan Polk

After-Call Phone Surveys are DEAD

April 2, 2020/by Brendan Polk

Your Customer’s Voice: Conversation Analytics 101

April 2, 2020/by Brendan Polk

Brightmetrics 101: Dashboards, Reports & More in Genesys PureCloud

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 10

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 9

April 2, 2020/by Brendan Polk

The State of Contact Center as a Service in 2019 (CCaaS) – Part 2

April 2, 2020/by Brendan Polk

The State of Contact Center as a Service in 2019 (CCaaS) – Part 1

April 2, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 8

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 7

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 6

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 5

January 22, 2020/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 4

October 30, 2019/by Brendan Polk

Three Contact Center Trends That Might Surprise You

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 3

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 2

October 30, 2019/by Brendan Polk

Customer Experience: The Good, The Bad & The Ugly – Part 1

September 21, 2019/by Brendan Polk

Contact Center Automation and AI: Part 1

September 11, 2019/by Brendan Polk

5 Ways to Enhance Customer Experience using Twilio

September 7, 2019/by Brendan Polk

What is Mitel’s New MiContact Center Business? (MiCC)

September 7, 2019/by Brendan Polk

The “Non-Contact-Center” Contact Center

August 23, 2019/by Brendan Polk

How to Improve Customer Experience using CRM Integrations with your Contact Center

August 23, 2019/by Brendan Polk

Key KPI’s for Customer Experience

August 9, 2019/by Brendan Polk

What is Conversation Analytics?

February 9, 2018/by Brendan Polk

How to Manage External Contacts with PureCloud by Genesys

October 5, 2017/by Brendan Polk

How to Configure Queues with PureCloud by Genesys

February 2, 2017/by Brendan Polk

Inflow’s Contact Center Success Management Program

January 22, 2017/by Brendan Polk

How to Use ShoreTel Call Recorder

January 22, 2017/by Brendan Polk

Inflow’s Contact Center Management Program

June 16, 2016/by Brendan Polk

Real World Example of Hybrid Cloud and OnSite Communications

April 2, 2020/by Brendan Polk

How to Configure Remote Phones – Mitel MiVoice Connect

April 2, 2020/by Brendan Polk

Remote Working Options for Your Mitel MiVoice Connect System

April 2, 2020/by Brendan Polk

Mitel/ShoreTel Administrator Training: Users and User Groups

April 2, 2020/by Brendan Polk

New 911 Laws & FCC Regulations for Your Phone System

April 2, 2020/by Brendan Polk

Mitel/ShoreTel Connect Client: End User Training

April 2, 2020/by Brendan Polk

Mitel’s Migration Plans for Your Contact Center

April 2, 2020/by Brendan Polk

How To Packet Capture: Mitel/ShoreTel Training for Administrators

January 29, 2020/by Brendan Polk

Mitel MiCloud Connect Solutions Overview

January 22, 2020/by Brendan Polk

Mitel/ShoreTel: How to Apply SSL Certificates for the Edge Gateway and More

January 22, 2020/by Brendan Polk

Mitel/ShoreTel 14.2 to Connect Migration: What to Expect

October 30, 2019/by Brendan Polk

How to Troubleshoot Mitel/ShoreTel ECC Using Diagnostics

October 30, 2019/by Brendan Polk

Using 911 Caller ID on Your Mitel/ShoreTel Phone System

October 30, 2019/by Brendan Polk

How to Use Wrap Codes with Mitel/ShoreTel Enterprise Contact Center (ECC)

October 9, 2019/by Brendan Polk

Mitel/ShoreTel: Simple & Reliable Disaster Recovery

October 9, 2019/by Brendan Polk

Mitel/ShoreTel Enterprise Contact Center (ECC) Fundamentals for Administrators

October 9, 2019/by Brendan Polk

Brightmetrics 101: Getting Valuable Insights, Quickly

September 11, 2019/by Brendan Polk

How to Troubleshoot Mitel/ShoreTel Call Issues using Brightmetrics

August 23, 2019/by Brendan Polk

Best Practices for Hunt Groups vs Workgroups with Your Mitel/ShoreTel Connect

August 7, 2019/by Brendan Polk

Are You Getting the Most out of Hyper-V for your Mitel/ShoreTel System?

August 2, 2019/by Brendan Polk

How Twilio Can Enhance Your Customer Experience

July 17, 2019/by Brendan Polk

How to Troubleshoot Mitel/ShoreTel Call Issues Using Logs – Part 1

July 9, 2019/by Brendan Polk

Mitel MiVoice Connect Client – Full Training

June 10, 2019/by Brendan Polk

Workforce Management Solutions for Your Contact Center

May 24, 2019/by Brendan Polk

Migrating to Mitel MiCloud Connect

May 24, 2019/by Brendan Polk

Using the Cloud for Disaster Recovery

April 26, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client

April 24, 2019/by Brendan Polk

Voicemail Greeting | Mitel MiVoice Connect Client

April 24, 2019/by Brendan Polk

Voicemail Settings | Mitel MiVoice Connect Client

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 2 (2019)

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 1 (2019)

March 29, 2019/by Brendan Polk

Migrating To Mitel MiVoice Connect in 2019

March 22, 2019/by Brendan Polk

The Rise of UCaaS (Unified Communications As A Service)

March 14, 2019/by Brendan Polk

Using the Mitel MiVoice Mobility Client

February 28, 2019/by Brendan Polk

How to Reach Our Support Team

February 22, 2019/by Brendan Polk

Mitel MiVoice Connect – Advanced Call Flow Best Practices

February 8, 2019/by Brendan Polk

Mitel MiVoice Connect – Call Flow Best Practices

January 25, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client (2019)

November 30, 2018/by Brendan Polk

SIP Migration Strategies

September 17, 2018/by Brendan Polk

ShoreTel/Mitel Emergency Notification Application

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 2

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 1

March 13, 2018/by Brendan Polk

ShoreTel Redundancy: Applying Disaster Recovery to Maximize Uptime

February 16, 2018/by Brendan Polk

nLighten Cloud Call Recording

February 9, 2018/by Brendan Polk

Voicemail & Advanced Alerting in Your ShoreTel System

October 5, 2017/by Brendan Polk

Top Tips for Managing Your ShoreTel Phone System

October 5, 2017/by Brendan Polk

How to Configure Hunt Groups & Work Groups

July 17, 2017/by Brendan Polk

Things to Know Before Upgrading to ShoreTel Connect

July 10, 2017/by Brendan Polk

What are the System Requirements for ShoreTel Connect?

July 10, 2017/by Brendan Polk

What You Need to Know About Connect as a ShoreTel Customer

July 10, 2017/by Brendan Polk

What’s New in ShoreTel Connect?

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Whitepapers

All/Contact Center Whitepapers/Mitel/ShoreTel White Papers

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

October 6, 2016/by Inflow Communications

Driving Agent Engagement

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 6, 2016/by Inflow Communications

Driving Agent Engagement

October 5, 2016/by Inflow Communications

PureCloud Competitive Advantages

April 17, 2016/by Inflow Communications

Leveraging Contact Center Data for Dynamic Results

February 20, 2016/by Inflow Communications

Contact Center Metrics and Beyond the Obvious

July 14, 2015/by Inflow Communications

Everything you Need to Know About Hybrid Unified Communications

July 14, 2015/by Inflow Communications

The Number One Mistake When Choosing a Unified Communications Solution

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

February 17, 2016/by Inflow Communications

Cloud or Onsite VoIP? Which Direction Should I Go?

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Press Releases

inflow communications named genesys gold partner

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

#PBJ100 customer support

June 28, 2017/by Brendan Polk

How Portland-Based Company Reaches 4 Years in a Row of Solid Growth

December 13, 2016/by Inflow Communications

Inflow Communications’ First Acquisition in National Expansion Campaign is Houston-based Total Technologies

December 13, 2016/by Inflow Communications

Inflow Communications Secures Platinum Level Status Second Year in a Row

October 26, 2016/by Inflow Communications

Inflow Communications Leads the Way in Customer Support with the Launch of the Most Extensive Educational Resource Library in the Industry

June 13, 2016/by Brendan Polk

National Leader in Contact Center Solution Delivers 80% Growth and Earns Portland Business Journal Top 100 List For Third Year

January 22, 2016/by Brendan Polk

Inflow Communications Inc. Advances to Platinum Level in ShoreTel Champion Partner Program

January 19, 2016/by Brendan Polk

Inflow Advances Contact Center Expertise by Investing with New Hire

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