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Contact Center

All/Contact Center Blogs/Contact Center Case Studies/Contact Center Videos/Contact Center Whitepapers

May 15, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 2

April 17, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 1

March 28, 2019/by Brendan Polk

Creating An Exceptional Customer Experience With Technology Not In Spite Of It

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

February 14, 2019/by Brendan Polk

2018 By the Numbers

February 1, 2019/by Brendan Polk

Top Metrics & Trends in 2018 Contact Center Consulting Engagements

August 10, 2018/by Brendan Polk

Learn about PureCloud integrations for your contact center

June 19, 2018/by Brendan Polk

GDPR: an opportunity, not a stumbling block, for contact centers

April 5, 2018/by Brendan Polk

Decide with Data: The Operational Pyramid (Part 3)

March 28, 2018/by Brendan Polk

Decide with Data: Abandonment Rate & Situational Metric (Part 2)

May 15, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 2

April 17, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 1

March 28, 2019/by Brendan Polk

Creating An Exceptional Customer Experience With Technology Not In Spite Of It

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

February 14, 2019/by Brendan Polk

2018 By the Numbers

February 1, 2019/by Brendan Polk

Top Metrics & Trends in 2018 Contact Center Consulting Engagements

August 10, 2018/by Brendan Polk

Learn about PureCloud integrations for your contact center

June 19, 2018/by Brendan Polk

GDPR: an opportunity, not a stumbling block, for contact centers

April 5, 2018/by Brendan Polk

Decide with Data: The Operational Pyramid (Part 3)

March 28, 2018/by Brendan Polk

Decide with Data: Abandonment Rate & Situational Metric (Part 2)

May 25, 2017/by Brendan Polk

Online Trading Academy Case Study

April 5, 2017/by Brendan Polk

Killington Resort Case Study

June 14, 2016/by Brendan Polk

Consonus Health Care

February 23, 2016/by Brendan Polk

Zillow

September 3, 2016/by Inflow Communications

Watch this 1 minute video. Contact Center mistakes to avoid

August 27, 2014/by Brendan Polk

Video: How To Change Your ShoreTel® Auto Attendant Greeting

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 6, 2016/by Inflow Communications

Driving Agent Engagement

October 5, 2016/by Inflow Communications

PureCloud Competitive Advantages

April 17, 2016/by Inflow Communications

Leveraging Contact Center Data for Dynamic Results

February 20, 2016/by Inflow Communications

Contact Center Metrics and Beyond the Obvious

July 14, 2015/by Inflow Communications

Everything you Need to Know About Hybrid Unified Communications

July 14, 2015/by Inflow Communications

The Number One Mistake When Choosing a Unified Communications Solution

Read More Contact Center

Mitel/ShoreTel

All/Mitel/ShoreTel Blogs/Mitel/ShoreTel Case Studies/Mitel/ShoreTel Tech Resources/Mitel/ShoreTel Videos/Mitel/ShoreTel White Papers

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

May 8, 2019/by Brendan Polk

The Rise Of Unified Communications As A Service

April 11, 2019/by Brendan Polk

Things to Consider when Using VMware with Mitel MiVoice Connect

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

December 13, 2018/by Brendan Polk

Top 3 Things You’re Missing Out on By Not Utilizing SIP (Session Initiation Protocol)

September 27, 2018/by Brendan Polk

4 Pillars of a Successful Cloud Migration

Inflow Communications Review

August 25, 2018/by Brendan Polk

Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

May 8, 2019/by Brendan Polk

The Rise Of Unified Communications As A Service

April 11, 2019/by Brendan Polk

Things to Consider when Using VMware with Mitel MiVoice Connect

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

December 13, 2018/by Brendan Polk

Top 3 Things You’re Missing Out on By Not Utilizing SIP (Session Initiation Protocol)

September 27, 2018/by Brendan Polk

4 Pillars of a Successful Cloud Migration

July 2, 2018/by Brendan Polk

Your Support Bill of Rights as a ShoreTel/Mitel Support Customer (Infographic)

May 30, 2018/by Brendan Polk

Frequently Asked Questions when upgrading to ShoreTel Connect

May 25, 2018/by Brendan Polk

Webinar Recap: Don’t forget to do these things when upgrading to ShoreTel Connect (Part 2)

May 15, 2018/by Brendan Polk

Webinar Recap: Don’t forget to do these things when upgrading to ShoreTel Connect

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

Inflow Communications Review

August 25, 2018/by Brendan Polk

Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow

Inflow Communications Review

December 14, 2017/by Brendan Polk

Straight Talk with Westech

Inflow Communications Review

December 6, 2017/by Brendan Polk

Straight Talk with Lincoln Harris

Inflow Communications Review

November 29, 2017/by Brendan Polk

Straight Talk with Mt. Hood Meadows

Inflow Communications Review

November 17, 2017/by Inflow Communications

ShoreTel Float Program with U.S. Risk

Inflow Communications Review

August 30, 2017/by Brendan Polk

Straight Talk with Hexagon

Inflow Communications Review

August 27, 2017/by Inflow Communications

Straight Talk with Norton Sound

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

ShoreTel_Tech_Resources

July 11, 2018/by Brendan Polk

How to Export a Wave File from the ShoreTel Auto Attendant Menu

May 30, 2018/by Brendan Polk

Frequently Asked Questions when upgrading to ShoreTel Connect

ShoreTel_Tech_Resources

February 24, 2018/by Brendan Polk

How to Configure Redundancy in the ShoreTel System

ShoreTel_Tech_Resources

January 25, 2018/by Brendan Polk

End of Life News For Popular ShoreTel Switches

ShoreTel_Tech_Resources

December 16, 2017/by Brendan Polk

How to Use Skype for Business with ShoreTel Connect

ShoreTel_Tech_Resources

October 13, 2017/by Brendan Polk

How to Add a Remote User to the Edge Gateway

ShoreTel_Tech_Resources

September 23, 2017/by Brendan Polk

ShoreTel Connect Upgrade: Key Learnings & Gotchas

ShoreTel_Tech_Resources

September 18, 2017/by Brendan Polk

How To Add ShoreTel Anti-Virus Folder Exclusions

August 13, 2014/by Brendan Polk

Video: Learn How To Report Trunk Activity in ShoreTel® Director

August 6, 2014/by Brendan Polk

Video: Resetting Your Password in ShoreTel® Director

July 31, 2014/by Brendan Polk

Watch the Video Tutorial: How to Set Up ShoreTel® Director System Administrator and Assigning Roles

June 25, 2014/by Brendan Polk

New Video Tutorial Explores ShoreTel® Director Reporting Capabilities

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

February 17, 2016/by Inflow Communications

Cloud or Onsite VoIP? Which Direction Should I Go?

Read More ShoreTel

Mitel/ShoreTel Tech Resources

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

ShoreTel_Tech_Resources

July 11, 2018/by Brendan Polk

How to Export a Wave File from the ShoreTel Auto Attendant Menu

May 30, 2018/by Brendan Polk

Frequently Asked Questions when upgrading to ShoreTel Connect

ShoreTel_Tech_Resources

February 24, 2018/by Brendan Polk

How to Configure Redundancy in the ShoreTel System

ShoreTel_Tech_Resources

January 25, 2018/by Brendan Polk

End of Life News For Popular ShoreTel Switches

ShoreTel_Tech_Resources

December 16, 2017/by Brendan Polk

How to Use Skype for Business with ShoreTel Connect

ShoreTel_Tech_Resources

October 13, 2017/by Brendan Polk

How to Add a Remote User to the Edge Gateway

ShoreTel_Tech_Resources

September 23, 2017/by Brendan Polk

ShoreTel Connect Upgrade: Key Learnings & Gotchas

ShoreTel_Tech_Resources

September 18, 2017/by Brendan Polk

How To Add ShoreTel Anti-Virus Folder Exclusions

June 14, 2017/by Brendan Polk

How To Create a Quick Access Toolbar with ShoreTel Connect

June 13, 2017/by Brendan Polk

How To Make a Favorite Contacts List in Your ShoreTel Connect Client

May 18, 2017/by Brendan Polk

How To Deploy & Configure a Virtual ShoreTel Switch Using VMware

April 6, 2017/by Brendan Polk

6 Ways to Avoid Toll Fraud in Your ShoreTel System

December 19, 2016/by Brendan Polk

How to Setup Messages.app to IM with ShoreTel

October 13, 2016/by Inflow Communications

ShoreTel How To Block Fax Voice Calls System Wide

October 13, 2016/by Inflow Communications

How to Fix a ShoreTel Firmware Version Mismatch 0

September 13, 2016/by Inflow Communications

ShoreTel How to Increase Extension Length from 4 to 5 Digits

September 13, 2016/by Inflow Communications

How to Delete Outlook Contacts from ShoreTel Connect Client

September 13, 2016/by Inflow Communications

How to Check Voicemail Remotely with ShoreTel

September 13, 2016/by Inflow Communications

ShoreTel How to Add DID Ranges to a Trunk Group

September 13, 2016/by Inflow Communications

How to Program Buttons on a ShoreTel IP Phone

September 3, 2016/by Inflow Communications

ShoreTel 911 Calls Can Have Direct Access or Require Trunk Access Code

August 9, 2016/by Inflow Communications

ShoreTel Route Point for Permanent External Forward

August 9, 2016/by Inflow Communications

ShoreTel Event Filter Setup and Useful Events

August 9, 2016/by Inflow Communications

ShoreTel How to Assign User 400-Series Phone

August 9, 2016/by Inflow Communications

ShoreTel How to Create a User on Various ShoreTel Platforms

August 9, 2016/by Inflow Communications

ShoreTel How to Make a Basic Workgroup

June 17, 2016/by Inflow Communications

ShoreTel Communicator Web vs Desktop

June 17, 2016/by Inflow Communications

ShoreTel Connect CAS Failure Host Not Found

June 16, 2016/by Inflow Communications

ShoreTel How to Create a Workflow

May 17, 2016/by Inflow Communications

ShoreTel How to Change IP Addresses on ShoreTel Switches

April 17, 2016/by Inflow Communications

ShoreTel Manually Setting IP Values ShoreTel Phones

April 17, 2016/by Inflow Communications

ShoreTel How to Configure Silent Monitoring

Blogs

All/Blogs/Contact Center Blogs/Mitel/ShoreTel Blogs

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

May 15, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 2

May 8, 2019/by Brendan Polk

The Rise Of Unified Communications As A Service

April 17, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 1

April 11, 2019/by Brendan Polk

Things to Consider when Using VMware with Mitel MiVoice Connect

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

March 28, 2019/by Brendan Polk

Creating An Exceptional Customer Experience With Technology Not In Spite Of It

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

March 14, 2019/by Brendan Polk

Why One of Our Customers Shut Off Slack

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

May 15, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 2

May 8, 2019/by Brendan Polk

The Rise Of Unified Communications As A Service

April 17, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 1

April 11, 2019/by Brendan Polk

Things to Consider when Using VMware with Mitel MiVoice Connect

March 28, 2019/by Brendan Polk

Creating An Exceptional Customer Experience With Technology Not In Spite Of It

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

March 14, 2019/by Brendan Polk

Why One of Our Customers Shut Off Slack

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

February 14, 2019/by Brendan Polk

2018 By the Numbers

February 1, 2019/by Brendan Polk

Top Metrics & Trends in 2018 Contact Center Consulting Engagements

May 15, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 2

April 17, 2019/by Brendan Polk

Defining Operational Excellence In Contact Center Reporting: Part 1

March 28, 2019/by Brendan Polk

Creating An Exceptional Customer Experience With Technology Not In Spite Of It

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

February 14, 2019/by Brendan Polk

2018 By the Numbers

February 1, 2019/by Brendan Polk

Top Metrics & Trends in 2018 Contact Center Consulting Engagements

August 10, 2018/by Brendan Polk

Learn about PureCloud integrations for your contact center

June 19, 2018/by Brendan Polk

GDPR: an opportunity, not a stumbling block, for contact centers

April 5, 2018/by Brendan Polk

Decide with Data: The Operational Pyramid (Part 3)

March 28, 2018/by Brendan Polk

Decide with Data: Abandonment Rate & Situational Metric (Part 2)

May 23, 2019/by Brendan Polk

Using the Mitel Emergency Notification Application

May 8, 2019/by Brendan Polk

The Rise Of Unified Communications As A Service

April 11, 2019/by Brendan Polk

Things to Consider when Using VMware with Mitel MiVoice Connect

April 2, 2019/by Brendan Polk

Deploying Mitel MiVoice Connect Virtual Phone and Trunk Switches

December 13, 2018/by Brendan Polk

Top 3 Things You’re Missing Out on By Not Utilizing SIP (Session Initiation Protocol)

September 27, 2018/by Brendan Polk

4 Pillars of a Successful Cloud Migration

July 2, 2018/by Brendan Polk

Your Support Bill of Rights as a ShoreTel/Mitel Support Customer (Infographic)

May 30, 2018/by Brendan Polk

Frequently Asked Questions when upgrading to ShoreTel Connect

May 25, 2018/by Brendan Polk

Webinar Recap: Don’t forget to do these things when upgrading to ShoreTel Connect (Part 2)

May 15, 2018/by Brendan Polk

Webinar Recap: Don’t forget to do these things when upgrading to ShoreTel Connect

Read More Blogs

Case Studies

All/Contact Center Case Studies/Mitel/ShoreTel Case Studies

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

Inflow Communications Review

August 25, 2018/by Brendan Polk

Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow

Inflow Communications Review

December 14, 2017/by Brendan Polk

Straight Talk with Westech

Inflow Communications Review

December 6, 2017/by Brendan Polk

Straight Talk with Lincoln Harris

Inflow Communications Review

November 29, 2017/by Brendan Polk

Straight Talk with Mt. Hood Meadows

Inflow Communications Review

November 17, 2017/by Inflow Communications

ShoreTel Float Program with U.S. Risk

Inflow Communications Review

August 30, 2017/by Brendan Polk

Straight Talk with Hexagon

Inflow Communications Review

August 27, 2017/by Inflow Communications

Straight Talk with Norton Sound

May 25, 2017/by Brendan Polk

Online Trading Academy Case Study

April 5, 2017/by Brendan Polk

Killington Resort Case Study

June 14, 2016/by Brendan Polk

Consonus Health Care

February 23, 2016/by Brendan Polk

Zillow

March 1, 2019/by Brendan Polk

Los Angeles Pacific University Q&A: Cloud Contact Center Solutions Success Story

January 28, 2019/by Brendan Polk

Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor

Inflow Communications Review

December 19, 2018/by Brendan Polk

Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure

Inflow Communications Review

August 25, 2018/by Brendan Polk

Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow

Inflow Communications Review

December 14, 2017/by Brendan Polk

Straight Talk with Westech

Inflow Communications Review

December 6, 2017/by Brendan Polk

Straight Talk with Lincoln Harris

Inflow Communications Review

November 29, 2017/by Brendan Polk

Straight Talk with Mt. Hood Meadows

Inflow Communications Review

November 17, 2017/by Inflow Communications

ShoreTel Float Program with U.S. Risk

Inflow Communications Review

August 30, 2017/by Brendan Polk

Straight Talk with Hexagon

Inflow Communications Review

August 27, 2017/by Inflow Communications

Straight Talk with Norton Sound

Read More Case Studies

Videos

All/Cloud Videos/Contact Center Videos/ShoreTel videos

April 26, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client

April 26, 2019/by Brendan Polk

How Does Cloud-Based Video Fit into Your Unified Communications Strategy?

April 25, 2019/by Brendan Polk

The Rise of RingCentral & UCaaS

April 25, 2019/by Brendan Polk

The State of UCaaS in 2019

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 2 (2019)

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 1 (2019)

March 29, 2019/by Brendan Polk

Migrating To Mitel MiVoice Connect in 2019

March 22, 2019/by Brendan Polk

The Rise of UCaaS (Unified Communications As A Service)

March 14, 2019/by Brendan Polk

Using the Mitel MiVoice Mobility Client

February 28, 2019/by Brendan Polk

How to Reach Our Support Team

February 22, 2019/by Brendan Polk

Mitel MiVoice Connect – Advanced Call Flow Best Practices

February 8, 2019/by Brendan Polk

Mitel MiVoice Connect – Call Flow Best Practices

January 25, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client (2019)

November 30, 2018/by Brendan Polk

SIP Migration Strategies

September 17, 2018/by Brendan Polk

ShoreTel/Mitel Emergency Notification Application

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 2

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 1

March 13, 2018/by Brendan Polk

ShoreTel Redundancy: Applying Disaster Recovery to Maximize Uptime

February 16, 2018/by Brendan Polk

nLighten Cloud Call Recording

February 9, 2018/by Brendan Polk

Voicemail & Advanced Alerting in Your ShoreTel System

February 9, 2018/by Brendan Polk

How to Manage External Contacts with PureCloud by Genesys

October 5, 2017/by Brendan Polk

How to Configure Queues with PureCloud by Genesys

October 5, 2017/by Brendan Polk

Top Tips for Managing Your ShoreTel Phone System

October 5, 2017/by Brendan Polk

How to Configure Hunt Groups & Work Groups

July 17, 2017/by Brendan Polk

Things to Know Before Upgrading to ShoreTel Connect

July 10, 2017/by Brendan Polk

What are the System Requirements for ShoreTel Connect?

July 10, 2017/by Brendan Polk

What You Need to Know About Connect as a ShoreTel Customer

July 10, 2017/by Brendan Polk

What’s New in ShoreTel Connect?

June 3, 2017/by Brendan Polk

How to Set Up ShoreTel Holiday Schedules

June 3, 2017/by Brendan Polk

How to Use ShoreTel Communicator Logging

June 3, 2017/by Brendan Polk

What is Unified Communications as a Service, UCaaS?

June 3, 2017/by Brendan Polk

How to Use your ShoreTel Emergency Notification

May 3, 2017/by Brendan Polk

How to Use ShoreTel Dialed Number Identification Service

May 3, 2017/by Brendan Polk

Things You Won’t Find in the Manual – ShoreTel ECC & IVR

May 3, 2017/by Brendan Polk

How to Troubleshoot ShoreTel Communicator – Rings with No Calls

May 3, 2017/by Brendan Polk

How to Set Up ShoreTel General Voicemail Boxes

April 26, 2017/by Brendan Polk

Real World Example of the Hybrid Cloud and OnSite Communications

April 18, 2017/by Brendan Polk

How to configure ShoreTel Music on Hold

April 18, 2017/by Brendan Polk

How to Setup a Basic Call Flow with ShoreTel IVR

April 18, 2017/by Brendan Polk

How to Configure ShoreTel IVR

March 22, 2017/by Brendan Polk

Complete Description of ShoreTel Mobility

March 22, 2017/by Brendan Polk

How to Setup ShoreTel Outbound Caller ID

March 22, 2017/by Brendan Polk

How to Setup Paging Groups with ShoreTel

March 22, 2017/by Brendan Polk

How to Troubleshoot ShoreTel Communicator

March 22, 2017/by Brendan Polk

How to Integrate Salesforce and Zendesk Into Contact Center

March 10, 2017/by Brendan Polk

Enterprise Communications Provider

February 2, 2017/by Brendan Polk

Inflow’s Contact Center Success Management Program

January 22, 2017/by Brendan Polk

How to Use ShoreTel Call Recorder

January 22, 2017/by Brendan Polk

How to configure ShoreTel Voicemail to Email

January 22, 2017/by Brendan Polk

How to Configure ShoreTel Interactive Voice Response

April 26, 2019/by Brendan Polk

How Does Cloud-Based Video Fit into Your Unified Communications Strategy?

April 25, 2019/by Brendan Polk

The Rise of RingCentral & UCaaS

April 25, 2019/by Brendan Polk

The State of UCaaS in 2019

February 9, 2018/by Brendan Polk

How to Manage External Contacts with PureCloud by Genesys

October 5, 2017/by Brendan Polk

How to Configure Queues with PureCloud by Genesys

February 2, 2017/by Brendan Polk

Inflow’s Contact Center Success Management Program

January 22, 2017/by Brendan Polk

How to Use ShoreTel Call Recorder

January 22, 2017/by Brendan Polk

Inflow’s Contact Center Management Program

June 16, 2016/by Brendan Polk

Real World Example of Hybrid Cloud and OnSite Communications

April 26, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 2 (2019)

March 29, 2019/by Brendan Polk

Mitel MiVoice Connect Administrator Training: Part 1 (2019)

March 29, 2019/by Brendan Polk

Migrating To Mitel MiVoice Connect in 2019

March 22, 2019/by Brendan Polk

The Rise of UCaaS (Unified Communications As A Service)

March 14, 2019/by Brendan Polk

Using the Mitel MiVoice Mobility Client

February 28, 2019/by Brendan Polk

How to Reach Our Support Team

February 22, 2019/by Brendan Polk

Mitel MiVoice Connect – Advanced Call Flow Best Practices

February 8, 2019/by Brendan Polk

Mitel MiVoice Connect – Call Flow Best Practices

January 25, 2019/by Brendan Polk

Using the Mitel MiVoice Connect Client (2019)

November 30, 2018/by Brendan Polk

SIP Migration Strategies

September 17, 2018/by Brendan Polk

ShoreTel/Mitel Emergency Notification Application

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 2

May 26, 2018/by Brendan Polk

ShoreTel/Mitel Connect Administrator Training – Part 1

March 13, 2018/by Brendan Polk

ShoreTel Redundancy: Applying Disaster Recovery to Maximize Uptime

February 16, 2018/by Brendan Polk

nLighten Cloud Call Recording

February 9, 2018/by Brendan Polk

Voicemail & Advanced Alerting in Your ShoreTel System

October 5, 2017/by Brendan Polk

Top Tips for Managing Your ShoreTel Phone System

October 5, 2017/by Brendan Polk

How to Configure Hunt Groups & Work Groups

July 17, 2017/by Brendan Polk

Things to Know Before Upgrading to ShoreTel Connect

July 10, 2017/by Brendan Polk

What are the System Requirements for ShoreTel Connect?

July 10, 2017/by Brendan Polk

What You Need to Know About Connect as a ShoreTel Customer

July 10, 2017/by Brendan Polk

What’s New in ShoreTel Connect?

June 3, 2017/by Brendan Polk

How to Set Up ShoreTel Holiday Schedules

June 3, 2017/by Brendan Polk

How to Use ShoreTel Communicator Logging

June 3, 2017/by Brendan Polk

What is Unified Communications as a Service, UCaaS?

June 3, 2017/by Brendan Polk

How to Use your ShoreTel Emergency Notification

May 3, 2017/by Brendan Polk

How to Use ShoreTel Dialed Number Identification Service

May 3, 2017/by Brendan Polk

Things You Won’t Find in the Manual – ShoreTel ECC & IVR

May 3, 2017/by Brendan Polk

How to Troubleshoot ShoreTel Communicator – Rings with No Calls

May 3, 2017/by Brendan Polk

How to Set Up ShoreTel General Voicemail Boxes

April 26, 2017/by Brendan Polk

Real World Example of the Hybrid Cloud and OnSite Communications

April 18, 2017/by Brendan Polk

How to configure ShoreTel Music on Hold

April 18, 2017/by Brendan Polk

How to Setup a Basic Call Flow with ShoreTel IVR

April 18, 2017/by Brendan Polk

How to Configure ShoreTel IVR

March 22, 2017/by Brendan Polk

Complete Description of ShoreTel Mobility

March 22, 2017/by Brendan Polk

How to Setup ShoreTel Outbound Caller ID

March 22, 2017/by Brendan Polk

How to Setup Paging Groups with ShoreTel

March 22, 2017/by Brendan Polk

How to Troubleshoot ShoreTel Communicator

March 22, 2017/by Brendan Polk

How to Integrate Salesforce and Zendesk Into Contact Center

March 10, 2017/by Brendan Polk

Enterprise Communications Provider

January 22, 2017/by Brendan Polk

How to configure ShoreTel Voicemail to Email

January 22, 2017/by Brendan Polk

How to Configure ShoreTel Interactive Voice Response

January 22, 2017/by Brendan Polk

Inflow’s Contact Center Management Program

December 15, 2016/by Brendan Polk

PureCloud Engage Contact Center Demo & Overview

December 1, 2016/by Inflow Communications

ShoreTel ECC Admin Training: IRN, Services & Groups

October 20, 2016/by Inflow Communications

ShoreTel Admin Training: Connect PBX & ECC

September 14, 2016/by Inflow Communications

Leveraging Data with Contact Centers for Dynamic Business Results

September 14, 2016/by Inflow Communications

Hybrid Unified Communications

September 14, 2016/by Inflow Communications

Contact Center Reporting: Metrics & Beyond the Obvious

Watch more Videos Visit our Youtube Channel

Whitepapers

All/Contact Center Whitepapers/Mitel/ShoreTel White Papers

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

October 6, 2016/by Inflow Communications

Driving Agent Engagement

March 9, 2018/by Brendan Polk

Decide with Data: Impact Customer Experience Now

December 8, 2016/by Inflow Communications

Omni-Channel Contact Center: Are you prepared for 2017?

December 8, 2016/by Brendan Polk

2016 Survey of Contact Center Operations Trends

November 8, 2016/by Inflow Communications

Is PureCloud Contact Center a Disruptive Innovation?

October 6, 2016/by Inflow Communications

Driving Agent Engagement

October 5, 2016/by Inflow Communications

PureCloud Competitive Advantages

April 17, 2016/by Inflow Communications

Leveraging Contact Center Data for Dynamic Results

February 20, 2016/by Inflow Communications

Contact Center Metrics and Beyond the Obvious

July 14, 2015/by Inflow Communications

Everything you Need to Know About Hybrid Unified Communications

July 14, 2015/by Inflow Communications

The Number One Mistake When Choosing a Unified Communications Solution

July 23, 2018/by Brendan Polk

Mitel/ShoreTel Connect Upgrade Licensing Guide

September 16, 2017/by Brendan Polk

Survey Results: Mitel’s ShoreTel Acquisition Survey

March 16, 2017/by Brendan Polk

Building World-Class Redundancy Into Your ShoreTel System

February 9, 2017/by Brendan Polk

ShoreTel K12 Emergency Notifications & 911

October 11, 2016/by Inflow Communications

SIP + ShoreTel: The good, the bad, and the ugly

February 17, 2016/by Inflow Communications

Cloud or Onsite VoIP? Which Direction Should I Go?

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Press Releases

March 25, 2019/by Brendan Polk

Inflow Communications Named Genesys Gold Partner

#PBJ100 customer support

June 28, 2017/by Brendan Polk

How Portland-Based Company Reaches 4 Years in a Row of Solid Growth

December 13, 2016/by Inflow Communications

Inflow Communications’ First Acquisition in National Expansion Campaign is Houston-based Total Technologies

December 13, 2016/by Inflow Communications

Inflow Communications Secures Platinum Level Status Second Year in a Row

October 26, 2016/by Inflow Communications

Inflow Communications Leads the Way in Customer Support with the Launch of the Most Extensive Educational Resource Library in the Industry

June 13, 2016/by Brendan Polk

National Leader in Contact Center Solution Delivers 80% Growth and Earns Portland Business Journal Top 100 List For Third Year

January 22, 2016/by Brendan Polk

Inflow Communications Inc. Advances to Platinum Level in ShoreTel Champion Partner Program

January 19, 2016/by Brendan Polk

Inflow Advances Contact Center Expertise by Investing with New Hire

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