Video: How to Troubleshoot ShoreTel MOS Scores and Voice Quality
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In this video we discuss how to use analytics to track and improve MOS (mean opinion scores) and call quality through ShoreTel. This is a key feature in the ShoreTel model that allows for knowledgeable insight on how to develop and execute a more effective and quality interaction over the phone.
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We will be out of the office on Friday, July 3rd, 2020, in observance of Independence Day. During this time, our emergency on-call will be able to handle any system outages or emergency issues that arise. For non-emergency issues, we will be back in the office on Monday, July 6th, 2020.
