How to Setup a Basic Call Flow with ShoreTel IVR

In this segment we show you how to set up a basic IVR call flow for your ShoreTel ECC phone system.

Visit our website for more valuable resources: Inflowcomm.com.

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About Inflow Communications

Inflow Communications is a national leader in unified communications and contact centers. With close to 100,000 endpoints under Inflow’s innovative support plans around the world, Inflow’s dedication to knowledge and innovation, and unrivaled customer support, has landed them in ShoreTel’s top 2% in global customer satisfaction and as a winner of ShoreTel’s coveted Circle of Excellence Partners award. Inflow was also recently named a ShoreTel Platinum Partner and is their fastest growing partner globally. In addition, Inflow is the only cloud contact center provider that provides implementation, ongoing support and comprehensive consulting and training programs. Founded in 1997, Inflow has offices in Portland, Seattle, Dallas, Houston, Tampa, L.A. and the Bay Area.

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District