Houston Cloud Contact Center Solutions

The innovators at Inflow Communications understand that your Cloud Contact Center solutions must increase your level of customer care while reducing overall costs. As the Houston Cloud Contact Center providers of choice, we've set the bar for modernized communications that will give your company a distinctive edge. Find out why we are the number one Houston Contact Center resellers in the industry by trusting Inflow Communications with all of your needs.

Inflow Communications - The Best Houston Cloud Contact Center Provider

  • Cloud Contact Center products and solutions that can be integrated with any type of phone system, allowing
    you to preserve your investment
  • Our Cloud Contact Center solutions allow you to seamlessly integrate phone systems, email, web chat, and
    other formats
  • Inflow's Cloud Contact Center Resellers can help you link multiple offices around the planet utilizing cloud-based,
    on-site, or hybrid integration
  • As the leading Cloud Contact Center Providers doing business today, we employ more engineers than any of our competitors
  • Our cloud contact center solutions are implemented and supported by the most focused and experienced Consultants in the nation
  • Stay connected to your customers with Cloud Contact Center Solutions custom tailored to your business needs

Cloud and On Premises Contact Center solutions that allows you to unify communications into one simplified system. Whether you run a startup or are looking to streamline your multi-national company, inContact Cloud Contact Center offers real-world solutions to some of the most complex problems. As the Cloud Contact Center Resellers of choice for the most demanding businesses, the certified consultants at Inflow Communications are ready to help you reduce costs while increasing efficiency.

Cloud Contact Center Solutions that Maximize Productivity

Reward your customers with the many features that inContact Cloud Contact Center offers. Just some of these key elements include:

  • Customized inbound and outbound cloud call/contact centers
  • Interactive Voice Response (IVR)
  • CRM Integration
  • Disaster Recovery Solutions
  • Customized Call Routing via Skills, Priority, and Data-Driven Results
  • Workforce Optimization
  • Call Recording
  • PCI Compliant
  • 99.99% Uptime
  • “Single Pane of Glass” Reporting and Business Intelligence (BI)

There are many other features that our Cloud Contact Center resellers are eager to share, so contact us today and find out how we can customize your unified communications

Contact The Leading Cloud Contact Center Provider Today

Our certified consultants are ready to work with you to create Cloud Contact Center solution that maximizes your system, workflow, and budget.

Houston Tidbits

In 1990 Houston had a population of 1,630,553 people, and was ranked as the fourth largest in the U.S. The city covers 540 square miles. Houston surpassed Philadelphia in 1984 to take a position behind Chicago, Los Angles, and New York. The consolidated metropolitan population of Houston, which encompassed Montgomery, Waller, Brazoria, Harris, Fort Bend, and Galveston had a combined population of 3,711,000 people, and was second in Texas to Dallas-Fort Worth region and ranked tenth in the country. In 1949, when Houston was first established the Houston Standard Metropolitan Statistical Area covered only Harris County, which had a population of 806,701 people. More than 100 ethnic groups currently make up the population. This population was comprised of 17% African American, 17% Hispanic, 3% Asian, and 56% white in 1987. This incredible growth developed as a result of the construction of transportation systems, the location of natural resources close by, and entrepreneurial spirit.

Two men named Augustus Chapman and John Kirby placed an advertisement in the Telegraph and Texas Register for the Town of Houston in 1836. The settlement featured a combination of timber and mixture, and was on the level Coastal Plain in the center of what is currently known as Harris County. The two men claimed that the settlement would become the greatest interior commercial emporium in Texas. Ships from New Orleans and New York would sail along the Buffalo Bayou to its entrance, and that the location enjoyed a healthy and cool breeze from the ocean. The men had plans to construct a sawmill and offered lots for sale at moderate prices. However, all of this was somewhat of an exaggeration. Temperatures averaged from 93 degrees in the summertime to 45 degrees in the wintertime and there was an average of 43 inches of rainfall annually. Later, Houston became one of the world's most air-conditioned cities. In addition, when a man named Francis R. Lubbock arrived on the small steamship named Laura in 1937 that arrived in Houston, he found the settlement was nearly invisible and the bayou was choked with branches.

Two brothers named Allen named the settlement in honor of Sam Houston and convinced the Texas Congress to appoint the settlement to be the temporary capital of the new Republic of Texas. The promoters offered buildings and lots to the government. In 1837, the settlement consisted of lone log cabin and 12 residents. However, some four months later there were 100 homes and 1,500 residents. A couple named Thomas and Gail Borden mapped and surveyed the settlement in the usual gridiron fashion, with wide streets running perpendicular and parallel to the bayou. In 1837, the legislature first met in Houston, and in spite of the efforts of Episcopalians, Presbyterians, and who greeted one another and established churches in 1839, the settlement remained infamous for profanity, prostitution, brawling, dueling, and drunkenness.

The year 1837 brought the incorporation of Houston by the legislature. The first mayor of the new community was a man named James S. Holman. Houston also became the county seat of Harrisburg County that same year, although in 1839 the name was changed to Harris County. During the 1800's, the government of the community was run by aldermen who were elected by wards. The community started using a modified commission form of government in 1905, with the aldermen being elected at large. Between 1942 and 1947, Houston changed to a city manager form of government. And later to a strong-mayor with council form of government. A U.S. Justice Department ruling in 1979 resulted in five city council members being elected at large, and nine being elected by districts. In 1971, the first African American for the council was elected by the voters and in 1979, the first Mexican American was elected.

The early pioneers used pigs to clean the streets, ditches for drainage, and lumber to build frame houses. Between 1839 and 1867, periodically, yellow fever struck, until it was finally controlled by quarantine of the coastline. Approximately 12% of the population died from the disease in 1839. Because many of the first Houston pioneers were from the South, they endorsed the plantation-slavery system and for menial tasks, used urban slaves. This resulted in the black minority developing a separate and subordinated social structure. The slaves were subject to an 8:00 PM curfew, and lived scattered throughout the neighborhoods. They also needed permission from their owners to gain employment. There weren't many free blacks in the community.

Following the end of the Civil War, the separation of the races continued with dissociated sports teams, businesses, bands, clubs, and churches, in addition to segregated schools. In 1903, segregation by law started with separation on trolleys. This continued through the first half of the 1900's, during which blacks only had limited access to, or were excluded from restaurants, restrooms, buses, drinking fountains, schools, depots, and white parks. Residential segregation did operate as part of the social code, although never became part of the legal code, although it did operate as part of the social code. Separate residential regions were developed for whites, Mexican Americans, and African Americans by the end of the 1800's. In spite of occasional outbursts such as the Houston Riot of 1917, when a black army unit shot up the community and left 19 people dead, nothing changed the legacy of slavery until the civil-rights movement between the 1950's and the 1960's.