Austin Cloud Contact Center Solutions

The innovators at Inflow Communications understand that your Cloud Contact Center solutions must increase your level of customer care while reducing overall costs. As the Austin Cloud Contact Center providers of choice, we've set the bar for modernized communications that will give your company a distinctive edge. Find out why we are the number one Austin Contact Center resellers in the industry by trusting Inflow Communications with all of your needs.

Inflow Communications - The Best Austin Cloud Contact Center Provider

  • Cloud Contact Center products and solutions that can be integrated with any type of phone system, allowing
    you to preserve your investment
  • Our Cloud Contact Center solutions allow you to seamlessly integrate phone systems, email, web chat, and
    other formats
  • Inflow's Cloud Contact Center Resellers can help you link multiple offices around the planet utilizing cloud-based,
    on-site, or hybrid integration
  • As the leading Cloud Contact Center Providers doing business today, we employ more engineers than any of our competitors
  • Our cloud contact center solutions are implemented and supported by the most focused and experienced Consultants in the nation
  • Stay connected to your customers with Cloud Contact Center Solutions custom tailored to your business needs

Cloud and On Premises Contact Center solutions that allows you to unify communications into one simplified system. Whether you run a startup or are looking to streamline your multi-national company, inContact Cloud Contact Center offers real-world solutions to some of the most complex problems. As the Cloud Contact Center Resellers of choice for the most demanding businesses, the certified consultants at Inflow Communications are ready to help you reduce costs while increasing efficiency.

Cloud Contact Center Solutions that Maximize Productivity

Reward your customers with the many features that inContact Cloud Contact Center offers. Just some of these key elements include:

  • Customized inbound and outbound cloud call/contact centers
  • Interactive Voice Response (IVR)
  • CRM Integration
  • Disaster Recovery Solutions
  • Customized Call Routing via Skills, Priority, and Data-Driven Results
  • Workforce Optimization
  • Call Recording
  • PCI Compliant
  • 99.99% Uptime
  • “Single Pane of Glass” Reporting and Business Intelligence (BI)

There are many other features that our Cloud Contact Center resellers are eager to share, so contact us today and find out how we can customize your unified communications

Contact The Leading Cloud Contact Center Provider Today

Our certified consultants are ready to work with you to create Cloud Contact Center solution that maximizes your system, workflow, and budget.

Austin Tidbits

Life in Austin was dominated by the Civil War between 1861 and 1865. Travis and Austin Counties voted against the ordinance for succession by a vote of 450 to 704, in February of 1861. However, the Unionist sentiment lost interest after the war had started. Approximately 600 Travis and Austin County men became part of some 12 volunteer companies that served the Confederacy by April of 1862. Serving with Hoods Texas brigade in Virginia were the Austin-based Tom Green Rifles. The residents of Austin followed with particular concern with regard any news of the successive Union thrusts towards Texas. However, the community was never threatened directly.

Much the same as other frontier towns, Austin experienced the decimation effects of its fighting men, spiraling inflation, as well as severe shortages of merchandise. The end of the war brought the Union occupation troops to the community and a period of explosive growth of the African-American population, which, in the 1860s, had increased by 57%. The recently emancipated African Americans in the community established residential communities of Clarksville, Pleasant Hill, Wheatville, and Masontown, and also organized churches, the first Baptist Church, for African Americans, patronized school, and started businesses, between the late 1860s and the early 1870. In Austin, there were 1,615 African American residents, which comprised 36% of the population of 4,428 people in Austin by 1870.

The Houston and Texas Central Railroad that had arrived in Austin on December 25 of 1871, was the first railroad connection in Austin and ushered a new period for Austin. Austin was converted into the center for trading in a very large region, by being the only railroad town for numerous miles nearly any direction, and by becoming the most western railroad terminus in Texas. In five years, the population of Austin more than doubled to 10,363 people and construction industry was booming. The citizenry of Austin had a more heterogeneous character as there were many newcomers who were foreign-born. There were 138 residents from Sweden, 215 residents from Ireland, 287 residents from Mexico, and 757 residents from Germany by 1875. A Mexican-American community took root in Austin, for the first time in a neighborhood that was close to the mouth of Shoal Creek. Some dramatic changes including civic improvements and accompanied these occurrences, such as the first elevated bridge across the Colorado in 1876, the first streetcar in 1875, and gas street lamps in 1874. After 1875, the fortunes in the community went south even though another railroad, known as the International and Great Northern, arrived in Austin in 1876, because new railroads that traversed the trading area in Austin, diverted much of its trade to other communities. Between 1875 and 1880 the population in Austin only increased by 650 people to 11,013 people. The expectations of Austin of rivaling other Texas communities for economic leadership faded.

From the 1870s through the 1880s, Austin solidified its position as a political center and gained a new role as an educational center. In 1872, the community prevailed in a statewide election to choose the state capital, once and for all. This preempted the challenges from Houston and Waco. In 1875, Texas took the first steps towards the construction of the new Capitol building that culminated with the dedication of a magnificent granite building, which, in 1888, towered over the community. In 1881, Austin became a seat of public education. In a fiercely debated election, all across the state, which was also selected as the location for the new University of Texas, which, some two years later, began their instruction. The Tillotson and Normal Institute were organized by the African American that in 1881, the Missionary Association were providing educational opportunities for African Americans, and opened its doors in 1881. The Austin Public School System opened in 1881. In 1885, the St. Edward's School, which was established by the Holy Cross Fathers and Brothers, was completed as the St. Edwards College.

A Civic leader named Alexander Wooldridge recommended that Austin should build a dam across the Colorado River in 1888, that would the water power to attract manufacturing. The community had reached its limits as a seat of education and politics, Mr. Wooldridge contended, although the economy couldnt sustain its present size. In 1889, the proponents of the dam won political control of Austin. In 1881, they were empowered by a new city charter, which more than tripled the corporate area to 16 and one half miles from four and one half miles. The city fathers implemented a plan to construct a municipal electric system and as water system and build a dam for power, and lease the majority of the waterpower to manufacturers. The 60-foot-tall Austin Dam was finished by 1893, which impounded Lake McDonald behind it. The dam provides electricity for the four-year-old electric streetcar line and the new light and water systems by 1895. There were 31 50-foot- tall buildings, known as the moonlight towers, which illuminated Austin at night. During those years, Civic pride was running strong, which also saw the city that was blessed with the talents of sculptor William Porter and Elisabet Ney. However, as it turned out, the dam was producin a considerable less amount of power than was expected, and the manufacturers never came. some shortfalls of a periodic nature disrupted services of the community as well as Lake McDonald being silted up resulted in the collapse of the dam on April 7th of 1900.