Contact Center Mistakes

Watch this 1 minute video. Contact Center mistakes to avoid

It's time to stop treating your customers like strangers. Admit it, you don't like when someone you've met repeatedly doesn't remember your name. Now translate that into the business world: why would customers stay with you if they don't feel a connection? Like you value them?   Here are…
Contact Center Mistakes

Video: How To Change Your ShoreTel® Auto Attendant Greeting

Want to change your ShoreTel® auto attendant greeting? Nick explains how to do just that in this step-by-step video tutorial.