Contact Center Mistakes

Watch this 1 minute video. Contact Center mistakes to avoid

It's time to stop treating your customers like strangers. Admit it, you don't like when someone you've met repeatedly doesn't remember your name. Now translate that into the business world: why would customers stay with you if they don't feel a connection? Like you value them?   Here are…
Contact Center Mistakes

Video: How To Change Your ShoreTel® Auto Attendant Greeting

Want to change your ShoreTel® auto attendant greeting? Nick explains how to do just that in this step-by-step video tutorial.
Contact Center Mistakes

Video: Learn How To Report Trunk Activity in ShoreTel® Director

This screencast demonstration from Nick demonstrates the reporting features found in ShoreTel® Director. Easily generate reports on trunk activity--a very helpful feature for call center reporting and maintenance of your phone system needs.
Contact Center Mistakes

Video: Resetting Your Password in ShoreTel® Director

A quick how to video on reseting Client and Voicemail passwords within the ShoreTel® Director software. Brought to you by the ShoreTel® Unified Communications experts at Inflow Communications.
Contact Center Mistakes

Watch the Video Tutorial: How to Set Up ShoreTel® Director System Administrator and Assigning Roles

Nick provides guidance in this video tutorial on setting up system admins and assigning roles in the ShoreTel® Director software.
Contact Center Mistakes

New Video Tutorial Explores ShoreTel® Director Reporting Capabilities

Included as part of your new ShoreTel® unified communications, the ShoreTel Director is a web-based user interface dashboard designed to help you manage your system effectively.