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ShoreTel® Announces New Unified Communications Software Version 13

ShoreTel® announced its most impressive Unified Communications software to date this month with the release of ShoreTel® 13.

ShoreTel wins Nemertes Pilot House Awards for the 8th Year in a Row!

ShoreTel®, Inflow Communications flagship VoIP / Unified Communications Platform, continues to outpace the competition. Nemertes, a 3rd-party industry research firm conducts in-depth surveys with IT professionals whom recently installed various Unified Communication Platforms throughout the country. Each manufacture is graded based on categories like value, customer service, Return of Investment, ease of use, ease of administration, etc.

Inflow Wins ShoreTel’®s “World-Class Customer Satisfaction” Award for 2011

Inflow Communications, a leading provider of ShoreTel® VoIP Unified Communication technology in the Northwest, was awarded ShoreTel®’s highest honor for 2011. Based on independent 3rd party customer satisfaction surveys, Inflow maintained a “World-Class” customer satisfaction rating by scoring an average of 98% with all customers whom installed ShoreTel® in 2011. Inflow is rated in categories like response times, technical competency, training, and the sales process.

Inflow Communications deploys ShoreTel Unified Communications Internationally to Singapore

Inflow Communications recently deployed a ShoreTel VoIP Business phone system for Fluidigm Corporation, headquartered in South San Francisco, California. The initial phase of the project involved installing a 170-phone ShoreTel Unified Communication system in California last winter. In August, Inflow Communications extended the capabilities of the single-image ShoreTel system into Fluidigms manufacturing facility in Singapore.

Inflow Communications Hits the Slopes Again Installing an Enterprise-Class, ShoreTel®, VoIP Phone System for Mt. Bachelor Ski Resort

When Mt. Bachelor Ski Resort, located near Bend, Oregon, needed to upgrade their business phone system they looked to Inflow Communications and ShoreTel for answers.

What’s New with ShoreTel® Release 12?

ShoreTel® now supports up to 20,000 users under a single system image. ShoreTel® Releases the SA-100 Appliance. This appliance hosts the latest ShoreTel® web and audio conferencing application with provides additional features like secure Instant Messaging, desktop sharing, Outlook™ scheduling integration, and recording.

ShoreTel releases the IPhone Mobile Call Manager Application in Release 11

It’s here and ready for deployment in ShoreTel 11. Download it for free at the IPhone app store. However you MUST have ShoreTel’s Mobile Access license. By the way, for new customers over 50 phones, ShoreTel is giving its Mobile Call Access License and Professional Call Manager License away. Get the following now on your IPhone:

Integrating ShoreTel Unified Communications Platform with Microsoft OCS

So the 10,000 pound elephant in the Unified Communications room is Microsoft and their Office Communications Server (OCS). Between their OCS and Exchange platforms, they are now providing IP telephony, Integrating Messaging, conferencing, voicemail, and presence capabilities. Organizations can acquire this functionality via Microsoft’s standard Client Access License (CAL) model.