Consonus Health Care

The Problem Consonus realized that one of their most significant lost opportunities to improve customer experience was their Contact Center. They had no organized way of receiving calls or emails, or an efficient, timely, and consistent method of providing support to their facilities. To make matters…

Zillow

A recent industry recap of Contact Center Trends cites that CRM integration and Personalized Service via customer data will continue to be a more focused trend in 2016. And one way we're seeing organizations take the reins on their customer experience is by combining their contact center and corporate…