Designing and Planning a UC System with Multiple Sites

By Jona Sanford, Inflow Communications Senior Voice Engineer Deploying a Unified Communications system across multiple locations can be a lengthy and challenging process. However, with careful planning and system design you can leverage the UC system to enhance your business with a six key considerations…
Contact Center

Contact Center Solution Resources at Your Fingertips

By Travis Dillard, President of Inflow Communications Making a communications solution can be a big and time-consuming task, and there’s a ton of information out there about this topic and sometimes researching can feel like you’re back in square one. It’s impossible to comb through every article…
closing the loop - contact center

Ramping Up: Deploying a Phone System that Works for Remote Employees

By Travis Dillard, President of Inflow Communications What if you were challenged by your CEO to hire a significant number of new employees within the next six months? He or she would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business. As…

Demystifying the Top 3 Concerns about Cloud Phone Solutions

  There are many reasons organizations are turning to cloud technology. It's flexible, scalable, offers cost savings and has the mobile features to meet your business and employee demands. But what about your phone system? You may be considering updating your phone system to the cloud, but…

Cloud Contact Centers - The Future of The Customer is Always Right

It's an old saying but it's just as true today as it has been for years - and maybe even truer tomorrow. According to Walker Information, by 2020, customer experience will overtake price and product as the key brand differentiator. If you've spent any time on the phone with one of our Customer Service…