Portals for Self Service Customer Service
Contact Center of the Future

Unified Communications: ShoreTel Vs. Interactive Intelligence

In the battle between unified communications solutions, ShoreTel and Interactive Intelligence both stand in the ring with diverse and compelling products. On one side, Interactive Intelligence boasts products such as PureCloud Voice, PureCloud Collaborate, PureCloud Engage, and PureCloud Communicate.…

This Just In: UCaaS is everywhere! Part II

By Travis Dillard, Inflow Communications President & CEO   If you read last week's blog, you'll remember that Unified Communications as a Service (UCaaS) or cloud-based phone systems have been the big news. Nowadays, it's actually become quite the commodity. We predict that over the…

This Just In: UCaaS is everywhere!

By Travis Dillard, Inflow Communications President & CEO   Unified Communications as a Service (UCaaS) or cloud-based phone systems have been the big news.  You can’t throw a rock without hitting an existing or brand new cloud VoIP provider in the market.  They’re everywhere! …

Driving Agent Engagement

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications    NOTE: This blog is intended to educate those that work in the contact center space, as well as offer insight to those with various levels of contact center experience, from newcomers to seasoned…

ShoreTel Cloud Communications: Delivering big results for Contact Centers

In the world of unified communications, contact centers are the focal point of all customer interactions, and therefore play a key role in forming long-term customer relationships. The conventional route has been to employ on premise contact centers, but lately we’ve seen a major shift as more industry…

Designing and Planning a UC System with Multiple Sites

By Jona Sanford, Inflow Communications Senior Voice Engineer Deploying a Unified Communications system across multiple locations can be a lengthy and challenging process. However, with careful planning and system design you can leverage the UC system to enhance your business with a six key considerations…