The Importance of Asking Questions

Last week, we wrote about Heart of Service. It’s a baseline quality that both you and your UC vendor need to have. Besides sharing this with your vendor, it’s just as important to understand your company’s business needs and organization.

You Got to Have Heart - How to Check Your Potential UC Vendor's Heart for Service

As a baseline, no matter your companys size, complexity or industry, one thing your vendor must have is a heart for service. Below is a checklist to evaluate a heart for service:

Unifying with Layers - Disparate On Site VoIP Systems with Cloud Contact Center Overlay

What happens with companies that have a new acquisition or there’s a lack of standardization in the branch office procurement policies? There’s an easy way to solve this with out ripping and replacing all premise phone systems.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.

Solving Real World Problems with 3 Point Communication Analysis

In a world where communication changes rapidly, it's no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a "communication island" and overall, a loss of holistic, internal business communications.

Why Student Safety and Antiquated Phone Systems Don’t Mix

Imagine it’s the first Monday of a new school year. Hordes of students funnel into classrooms and teachers immediately dive into the syllabus. Everything is going smoothly until emergency strikes: A student suffers an extreme allergic reaction and she requires immediate medical attention.

On Site VoIP with Unified Communications Applications in the Cloud: The Chocolate-Vanilla Swirl of Hybrid Unified Communications

One of the major case-in-point examples that you don’t need to choose either an On Site VoIP or a Cloud communications model is using both at once. The On Site VoIP System with Unified Communications Applications in the Cloud is a great example of ways you can benefit from both models and that there’s really no need to choose one over the other.

They are NOT all the same – What You Need to Know Before Choosing a Hybrid Unified Communications Model

Unified Communications as a Service (UCaaS) will represent about 50 percent of the Global VoIP market in five years. What direction should you go? Analysts predict that the future global IP telephony market will be a 50/50 split between organizations using cloud VoIP or On Site VoIP / On Premises VoIP.

ShoreTel® Customer Loyalty is #1 With IT Decision-Makers

Did you know ShoreTel® is rated among the very highest IP telephony vendors when it comes to customer loyalty, service and value?

"They provide a superior product, superior design and superior recommendations..."

We can’t thank Mark enough for taking the time to share his experience working with Inflow Communications to transition from an aging PBX phone system to a VOIP phone system from ShoreTel®. This video is a testament to the ideals and core values that we operate by everyday.

Inflow Welcomes Emerge Communications Northwest

This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.

Who Benefits Most From Hosted VoIP & Cloud UC?

There are many organizations that have already benefited by adding a hosted VoIP or cloud UC solution for their business communications needs, but not all businesses are alike; some may have more to gain by going with a hosted solution than others.